Mobile Patrol Officer

Mobile Patrol Officer – Job Description

We are seeking a proactive and reliable Mobile Patrol Officer to join our Operations team, providing high-quality site-based security, enforcement, and customer service across allocated locations.

This is a mobile role requiring regular travel between sites, delivering consistent standards of patrol, compliance, and client support in line with operational procedures and site requirements.

Key Responsibilities

• Attend allocated sites within scheduled patrol cycles and as operationally required
• Conduct regular patrols of site and car park areas, maintaining cleanliness and order where applicable
• Enforce parking terms and conditions by issuing Parking Charge Notices in line with site signage and regulations
• Carry out basic checks, preventative maintenance, and replenishment of equipment such as payment and validation kiosks
• Report faults, incidents, near misses, and health & safety concerns promptly and accurately
• Maintain accurate site logs using handheld devices and complete all sign-in/out procedures
• Ensure vehicles (company or personal) are kept safe, roadworthy, and maintained in line with policy
• Maintain a professional presence and deliver excellent customer service at all times
• Ensure correct uniform and PPE are worn and kept to standard
• Monitor stock levels and support inventory control where required
• Communicate effectively with site teams, colleagues, and management throughout shifts
• Follow all company policies, procedures, and safe working practices

Skills & Attributes

• Full UK driving licence (essential)
• Strong customer service and communication skills
• Good problem-solving and decision-making ability
• Basic IT literacy (handheld devices and reporting systems)
• Organised, punctual, and self-motivated
• Able to work independently and as part of a team
• Able to remain professional in challenging situations

What We’re Looking For

• Strong timekeeping and reliability
• A practical and calm approach to enforcement situations
• Awareness of health & safety and safe working practices
• Ability to adapt in a fast-paced, mobile working environment
• Commitment to delivering consistent, high-quality service

Success in This Role

• Meeting operational targets and site requirements
• Maintaining high standards of enforcement and customer service
• Effective communication with teams, clients, and site contacts
• Strong collaboration with colleagues to support operational excellence
• Demonstrating professionalism, accountability, and company values