Mobile Response Call Operator

BDS Recruitment are currently recruiting for a Mobile Response Call Operator to work with a well know housing association based in the Stockport Office, SK1.

The Role:

• To support residents and private clients with 24/7 support in the Stockport area.
• You will be answering and triaging inbound calls from residents and service users who have activated an alarm call system as they feel that they require assistance.
• You will triage these calls and determine which response you deem necessary whether it be dispatching the response team or contacting emergency services etc.
• You will also work shifts which will include physically responding to the calls ( This is to purely provide reassurance, contact emergency services if need be, conduct welfare check on no response calls- NO PERSONAL CARE)

This role would suit someone from a care or customer service background who is able to remain confident and calm whilst delivering a high standard of professionalism and reassurance.

The role is to start immediately initially temp ongoing but with the very real possibility of becoming permanent for the right candidate.

Hours;

We are able to offer a range of hours from full time, part time and bank staff roles

Please see the shift pattern below

Early – 06:45-14:45

Late – 14:30-22:30

Night – 22:00-07:00

Pay Rate; Starting from £15.86ph PAYE- £20.50ph UMB

NO PERSONAL CARE INVOLVED IN THIS ROLE 

You must be a driver - pool car available

You must hold an enhanced DBS from the last 12 months/ on the update service  

Apply now for immediate consideration!