Multi Modal Operations Manager

Our client, a freight forwarder is looking for a Multi Modal Operations Manager to join their office in Egham.

The post-holder will be responsible for:

• Managing day-to-day multimodal freight operations across air, road and sea, including owning jobs from start to finish, including;
  • quoting,
  • raising files,
  • completion of jobs- including Customs,
  • arranging transport,
  • ensuring both the file and BoxTop system are fully up to date with all relevant information, including accrual of all costs, prior to final billing,
• Planning and optimising freight routes to balance cost, speed, and reliability
• Overseeing relationships with carriers, freight forwarders, customs brokers, and third-party logistics providers (3PLs)
• Ensuring compliance with UK and international customs regulations, including HMRC requirements, import/export controls, and where relevant, IATA or IMO rules
• Managing freight documentation
• Monitoring KPIs such as on-time delivery, cost per shipment, cargo damage rates, and carrier performance
• Identifying and managing risks including delays, capacity constraints, and geopolitical disruptions
• Driving continuous improvement across processes and systems

Person Specification

Essential:

• Demonstrable experience in freight, logistics, or supply chain operations, ideally across more than one transport mode.
• Experience in negotiating contract rates with shipping lines and merchant hauliers for containerised deliveries.
• Experience with using ASM Sequoia, CNS & Destin8 systems and various customs procedures.
• Strong knowledge of UK and international customs and trade compliance.
• Experience managing third-party carrier and supplier relationships.
• Commercial mindset with the ability to negotiate rates and manage freight budgets.
• Strong problem-solving ability in a fast-moving, time-sensitive environment.
• Ability to proactively identify and resolve problems

Desirable:

• A strong existing client portfolio
• Minimum 5 years’ experience in ocean freight imports
• Experience with using BoxTop/Descartes, not essential but preferred
• Familiarity with dangerous goods regulations (ADR, IMDG, IATA DGR)