NHS 111 Health Advisor - Norwich

Night worker opportunity

Could You Save Lives With Your Voice? Join Us as an NHS 111 Health Advisor in Norwich

Location: Norwich (NR7)

About the Role
We’re looking for compassionate, patient-focused individuals with a calm and professional approach to join IC24 as NHS 111 Health Advisors.

When someone calls 111, you’ll be the first voice they hear. Using the NHS Pathways system, you’ll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You’ll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.

We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence.

If you’re a good listener, can stay composed in challenging situations and want to make a real difference, we’d love to hear from you.

For more information on what it’s like to be a Health Advisor from our current team you can watch our video here.

What You’ll Get

• Fully paid accredited training
• Hourly rate of £12.75 plus enhancements, increasing after the probation period.
• Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
• Access to Blue Light Card and other NHS Discount Schemes
• Advanced maternity, paternity and adoption leave after 1 year’s service
• Opportunity to join the NHS Pension Scheme
• Additional annual leave based on length of service
• Free 24/7 independent counselling service
• Free membership to our reward and discount platform

What we’re looking for:

• Excellent communication and listening skills with a calm and empathetic approach
• Strong IT skills and confidence using multiple systems while speaking with patients
• Ability to work effectively in a fast-paced environment
• Comfortable working night shifts and supporting patients during out-of-hours periods
• Team player with a proactive and professional attitude
• Ability to manage sensitive information confidentially and accurately
• Previous customer service, call handling or healthcare experience is beneficial, but not essential
• A genuine passion for helping people and making a difference 

Working Hours
 All Health Advisors are required to work at least 50% of weekends.

We are currently recruiting for overnight shifts only, with available shift patterns detailed within the advert. Please only apply if you are able to fully commit to one of the listed overnight shift patterns, although additional hours may be available during peak periods.

Training and Start Dates
  We’re looking for candidates available to begin training in July. Please note that the training programme runs over 5 weeks and is full time (37.5 hours per week).

Training follows an evening and weekend schedule

• Day 1 of training is Wednesday 13:00-19:00 and then follows the below pattern:
• Saturday & Sunday: 9:00am – 5:00pm
• Monday, Tuesday & Wednesday: 6:00pm – 11:00pm

To find out more about training to become a Health Advisor please click here.

Who are we? 

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

We celebrate brave ideas and brave people

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.

 If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at (email address removed).