Night Owl (Night Shift Customer Service Assistant)

Peace Recruitment are working with our client, a provider of student accommodation services to source a Night Shift Customer Service Assistant. We are looking for a Night Owl to provide a safe, welcoming, and supportive environment for their student residents overnight. You’ll be the main point of contact during the night, handling enquiries, supporting residents, and ensuring everything runs smoothly.

Key Responsibilities

• Deliver front-of-house customer service overnight
• Respond to enquiries (in person, phone, email)
• Support resident safety, welfare, and wellbeing
• Handle incidents calmly and follow procedures
• Maintain logs and update systems
• Assist with bookings, admin, and basic maintenance reporting
• Help keep communal areas clean and ready for use

What We’re Looking For

• Customer service experience (hospitality preferred)
• Strong communication and organisation skills
• Calm under pressure with a proactive attitude
• IT literate (Microsoft Office)
• Flexible, reliable, and team-focused
• Additional languages are a bonus

Why Join Our Client?

• Supportive team and positive work environment
• Opportunity to make a real impact on student experience
• Growing company with development opportunities

Apply Now

If you enjoy helping people and thrive in a fast-paced environment, get in touch with Melissa at Peace Recruitment.