Night Porter

Shift Pattern: Four on, four off Hours of Work: 20:00pm to 07:00am -​£29,871.45 per annum

We are recruiting for an experienced and customer-focused Night Porter to join a prestigious hospitality environment.

Benefits:

• Complimentary meals and hot drinks while on duty
• Complimentary parking onsite
• 28 days holiday per year (pro rata, including bank holidays)
• Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online)
• Membership of the Institute of Hospitality (on passing probation)
• Gym & Swim access at the Fitness Centre at designated times for staff
• Employee Assistance Programme (EAP) and wellbeing support
• Pension scheme
• Life assurance
• Regular staff socials and events

As the Night Porter, you will be responsible for:

• Supporting the smooth overnight operation, ensuring guests receive an exceptional experience.
• Welcoming guests, assisting with late check-ins and responding to requests in a professional and timely manner.
• Managing overnight security, monitoring the premises and maintaining a safe environment for guests and staff.
• Handling guest enquiries and complaints professionally, escalating where required.
• Supporting bookings for members and guests, including restaurant reservations and room bookings.
• Using internal systems and carrying out a variety of operational tasks to support the wider team.

The successful Night Porter will have the following related skills / experience:

• Previous experience working as a Night Porter or within hospitality/customer service is desirable.
• Excellent customer service and communication skills.
• Basic IT skills including Microsoft Office and email.
• Strong observational skills with the ability to remain calm under pressure.
• A proactive, positive and friendly attitude with excellent problem-solving abilities.
• Able to work independently as well as part of a team