Office Administrator

Administrator Required Wollaston - Immediate Start Available

We are seeking a highly organised and proactive Administrator to join our clients busy team in Wollaston. This is a varied role that combines customer service, administration, order processing, and operational support. The successful candidate will play a key role in ensuring the smooth day-to-day running of the office while providing excellent support to customers, management, and internal departments. The ideal candidate will possess strong communication skills, excellent attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Duties and Responsibilities

Customer Service & Reception

• Answer incoming telephone calls professionally and direct enquiries to the appropriate department.
• Manage and respond to customer emails in a timely and efficient manner.
• Welcome visitors and provide general reception support.
• Take accurate messages and ensure they are communicated promptly.
• Act as a first point of contact for customer enquiries and provide excellent customer service.

Administration & Data Management

• Maintain and update customer records accurately within Dynamics 365.
• Input and process sales orders on Dynamics 365.
• Prepare and send customer documentation including:
• Product data sheets
• Quotations
• Order acknowledgements and confirmations
• Ensure all administrative records are accurate, up to date, and compliant with company procedures.
• Provide general administrative support across departments as required.

Order Processing & Logistics

• Process customer orders and prepare documentation for dispatch.
• Allocate and schedule customer orders for shipment.
• Liaise with internal teams to ensure orders are fulfilled accurately and on time.
• Book deliveries through external haulier and courier portals.
• Monitor delivery schedules and communicate updates to customers where required.
• Support the Goods Out function to ensure efficient dispatch operations.

Business Support

• Provide administrative support to the Office Manager and Procurement team.
• Assist management with reporting, data entry, and document preparation.
• Support continuous improvement of administrative processes and procedures.
• Work collaboratively with all departments to ensure smooth operational workflows.

Skills and Experience

• Previous experience in an administrative, office support, or customer service role.
• Strong IT skills, including Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Strong organisational and time-management skills.
• Ability to prioritise workload and work independently.
• Professional and friendly telephone manner.

Additional Info

• Hours: Monday to Friday 8.00am-4.30pm
• Rate: £12.71 - £13.50 per hour
• Start Date: ASAP

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.