Office Manager - Design agency

Office Manager / PA to Directors – Creative Design Agency

Location: Purley, Surrey
Salary: circa £45,000 DOE
Hours: Monday–Friday, 8:30am – 5:00pm

Are you an experienced Office Manager, Senior Office Coordinator, or Executive Assistant / PA looking for a highly autonomous role within a creative business environment?

We are recruiting for a proactive and highly organised Office Manager / PA to Directors to take ownership of the smooth running of a busy creative design studio based in Purley, Surrey.

This is a varied and fast-paced role combining office management, executive assistant support, facilities management, Health & Safety coordination, IT and systems administration, finance support, and operational assistance to the Directors.

You will become the central point of contact for the studio, ensuring the business operates efficiently, professionally, and to a consistently high standard.

Supported by a part-time Office Assistant, this role offers real autonomy and the opportunity to make a genuine impact across the business.

About the Company

We are a long-established creative packaging and brand design studio with over 35 years’ experience delivering impactful design solutions for leading retail and FMCG brands.

Our studio combines creativity, technical excellence, and strategic thinking to deliver packaging that performs in highly competitive retail environments.

We offer a collaborative, supportive, and fast-moving creative agency environment where innovation, quality, and attention to detail are highly valued.

Key Responsibilities

Office Management & Operations

You will oversee the smooth running of the office and studio operations, acting as the central point of coordination for all internal services. This includes reception, visitor experience, meeting room management, office supplies, stock control, catering, cleaning, waste management, and internal events. You will also support the continuous improvement of office systems and processes.

Facilities Management

You will manage office maintenance, repairs, and supplier relationships, liaising with contractors, cleaners, service providers, and landlords. You will ensure office facilities such as security systems, CCTV, and air conditioning are maintained and compliant, while also supporting lease administration and landlord communications.

Health & Safety

You will act as Fire Marshal and First Aider for the business, maintaining Health & Safety documentation and policies. You will conduct risk assessments and workstation assessments, deliver inductions for new starters and freelancers, and ensure ongoing compliance with statutory requirements.

IT & Systems Coordination

You will coordinate onboarding and offboarding of IT equipment and user access, manage laptops, phones, software licences, and office systems, and log IT issues through to resolution. You will also maintain asset registers and user lists.

Finance & Administration

You will raise purchase orders, process supplier invoices, support monthly credit card reconciliation, assist with stock control and cost tracking, and provide general administrative support to the business.

PA / Executive Support

You will provide diary management, travel and accommodation arrangements for Directors, along with administrative, research, and reporting support. You will also assist with ad-hoc business tasks and property-related administration where required.

About You

To be successful in this Office Manager / PA role, you will have experience within a busy commercial or creative environment and enjoy taking full ownership of office operations.

You will have a minimum of 4 years’ experience in Office Management, Executive Assistant, or senior office support roles, ideally supporting a business of 50+ employees.

You will be highly organised with strong multitasking abilities, excellent communication skills, and a proactive, problem-solving mindset. You will be confident managing suppliers, office operations, and systems independently, with strong IT skills including Microsoft Office.

You will also have experience improving processes and working efficiently in a fast-paced environment. Creative agency or design studio experience would be highly desirable, along with exposure to Health & Safety, ISO standards, or IT coordination.

Why Join Us?

This is a highly varied and autonomous Office Manager / PA position offering genuine responsibility and visibility within the business. You will work closely with senior leadership in a collaborative and supportive creative studio environment, with the opportunity to make a real impact across operations and business support functions.