Operational and Client Coordinator

Rewards and Benefits on offer;

• Permanent opportunity from day 1
• Monday – Friday working hours offering a healthy work/life balance
• Easily accessible offices
• Immediate start
• Competitive salary dependent on experience
• 25 days annual leave + Bank Holidays
• Company pension scheme
• Opportunities for training and development, including educational pathways
• A supportive, collaborative working environment within a growing business

The Company you will be working with;

MTrec Commercial are proudly representing our prestigious client on their search to appoint an experienced Operational & Client Coordinator to join their team on a full time and permanent basis. If you experience within logistics, transportation or a similar role within a manufacturing-based company then this is the role for you! Please apply for an immediate response.

The Role you will be doing;

• Arrange outgoing deliveries, liaising with drivers and couriers to meet deadlines.
• Working with engineers to ensure client needs are met during the delivery process
• Ensure all documentation is completed at appropriate times and kept in order, including PODs for all outgoing deliveries.
• Conduct outbound calls to potential and existing customers, following active leads for outstanding quotes
• Supporting the work winning function, collaborating with internal stakeholders including engineering, test, commercial and business development
• Updating records on quote status to reflect the most relevant information, including the completion of customer account plans
• Maintain regular contact with customers, providing updates, responding to queries, and ensuring a positive customer experience
• Assisting with entering enquiries (new/revisions & variations) onto the system that have been requested from clients for a job that they are either tendering or have won. Enquires include specific information from the client that enables estimators to prepare quotations.
• Scheduling support for programmes and site teams as necessary
• Calling clients to request more information or discuss return dates
• General administrative tasks which will vary and develop over time in line with the needs of the business
• You will be working Monday – Thursday 8am – 4:30 and Friday 8am – 2pm

About You;

Excellent communication and interpersonal skills, with confidence speaking to customers and suppliers by telephone.

Ability to proactively chase leads and follow up opportunities in a structured and professional manner.

Strong organisational skills with attention to detail.

Comfortable working independently as well as part of a team.

Competent IT skills, including Microsoft Office (Excel, Word, Outlook).

Right to work in the UK.

Desirable (but not essential)

Previous experience in logistics, transport coordination, or a similar role (manufacturing environment preferred)

Previous experience in telesales/customer service

Basic electrical knowledge or previous experience in the electrical industry

Experience using CRM systems