Operational Planner

Operational Planner

Location: Leatherhead, Surrey

Salary: Up to £31,531.50 DOE

Hours: 37.5 Hours per Week | Monday to Friday

The Opportunity
We are recruiting for an experienced Operational Planner to join a busy maintenance and engineering services business. This role is responsible for coordinating engineer workloads, optimising resource allocation and ensuring service delivery targets are achieved.

Working closely with operational management teams and field engineers, you will play a key role in maintaining service levels, improving productivity and supporting customer satisfaction through effective planning and scheduling.

Key Responsibilities

• Schedule and allocate daily work orders to engineers based on priority, location and capacity.
• Balance workload volumes to maximise productivity and resource utilisation.
• Monitor engineer availability and identify capacity or scheduling issues.
• Coordinate labour and resources to meet operational requirements.
• Review completed works and arrange follow-up visits where required.
• Escalate service delivery risks and SLA concerns to management.
• Maintain regular communication with engineers and operational teams.
• Liaise with customers regarding appointment changes and delays.
• Track job progress throughout the day and update systems accordingly.
• Investigate incomplete works and arrange appropriate resolutions.
• Maintain accurate records and scheduling information.
• Contribute to process improvements and planning efficiencies.

Requirements
Essential

• Previous experience within planning, scheduling or operational coordination.
• Experience working within a fast-paced service environment.
• Strong organisational and time management skills.
• Excellent communication and stakeholder management abilities.
• Ability to prioritise competing workloads and work under pressure.
• Experience using CRM, scheduling or workforce management systems.
• High attention to detail.

Desirable

• Experience within engineering, construction, maintenance, housing or facilities management sectors.
• Knowledge of workforce scheduling software.
• Understanding of continuous improvement methodologies.
• First Aid or Health & Safety training