Operations Assistant

Operations Assistant

Location: Rugby

Salary: £28-30K
Hours: Monday – Friday, 08:30 – 16:30 (37.5 hours per week)

The Role

Nolan Recruitment are delighted to be recruiting on behalf of a valued client for a proactive and detail-oriented Operations Assistant.

This is a varied and fast-paced position within a busy logistics environment, supporting the coordination of international shipments including imports, exports and cross-trade consignments. The successful candidate will play a key role in ensuring shipments are managed efficiently, compliantly, and to the highest standards of customer service.

Key Responsibilities

• Deliver excellent customer service to an on-site customer
• Prepare shipping and transport quotations
• Complete export customs declarations
• Book shipments with hauliers, forwarders, depots and shipping lines
• Prepare export documentation including invoices, packing lists and despatch notes
• Enter shipment bookings into internal systems
• Manage and support specific projects where required
• Expedite shipments and resolve any queries
• Process supplier and customer invoices, ensuring accuracy
• Handle telephone enquiries and liaise with internal teams and external partners

About You

We are looking for someone who is organised, customer-focused and able to work both independently and as part of a team.

Essential Skills & Experience

• Experience in an Operations Assistant role within a freight forwarding environment
• Good understanding of shipping methods and terminology
• Knowledge of Incoterms 2020 and the logistics industry
• Strong customer service background
• Intermediate proficiency in Microsoft Office
• High level of accuracy and attention to detail
• Ability to build effective relationships with customers and suppliers

Desirable

• Experience across all modes of transport (import/export)
• Knowledge of customs procedures
• Strong time management and prioritisation skills

Personal Attributes

• Professional and confident telephone manner
• Ability to work under pressure and meet deadlines
• Problem-solving mindset with a tenacious attitude

Benefits

• 28 days holiday, rising to 36 days with service
• Generous pension scheme
• Annual bonus (dependent on company performance)
• Employee Assistance Programme
• Life assurance

This is an excellent opportunity to join a supportive and dynamic environment, with the backing of a well-established business. If you have experience working in a similar role. Please apply