Operations Director (Community Care)

UK-Based | Full Time
Nurseplus

Nurseplus is a leading provider of healthcare staffing and community care services across the UK. We are committed to delivering safe, high-quality, person-centred care while continuing to grow and strengthen our Community division.

We are now seeking an experienced and commercially focused Operations Director to lead our Community Care operations nationally.

This is a senior leadership role with responsibility for operational performance, quality, growth, and consistency across multiple Community branches.

As Operations Director, you will provide strategic and operational leadership across the Community division, working closely with Regional Operations Managers, Clinical Leads, Registered Managers, and branch teams.

You will play a key role in strengthening operational performance, supporting sustainable growth, improving consistency across branches, and ensuring high standards of care delivery and compliance are maintained throughout the division.

We are looking for someone with a strong background in domiciliary/community care operations, who understands the balance between commercial performance, operational oversight, people leadership, and quality care delivery.

• Lead and oversee operational delivery across Community branches

• Drive performance, accountability, and consistency across the division

• Support and develop Regional Operations Managers and leadership teams

• Identify operational risks and implement recovery and improvement plans

• Support the continued growth and development of the Nurseplus Community offering

• Ensure growth is aligned with operational capability, compliance, and service quality

• Work closely with branch teams and stakeholders to strengthen local performance and reputation

• Ensure high-quality, safe, and compliant care delivery across all regions

• Support branches in maintaining strong CQC standards and governance practices

• Work collaboratively with Quality, Compliance, Training, and People teams

• Ensure learning from audits, incidents, complaints, and feedback is embedded into operations

• Own divisional performance against budget, margin, and growth targets

• Support operational leaders to understand the commercial impact of decisions

• Work closely with Finance and Commercial teams to improve reporting and forecasting

• Build strong relationships across operational and branch leadership teams

• Support succession planning, leadership development, and internal progression

• Promote a positive, collaborative, and high-performance culture

• Significant senior operational leadership experience within domiciliary or community care

• Strong understanding of CQC regulations, governance, safeguarding, and quality frameworks

• Experience managing multi-site operations and senior operational leaders

• Proven ability to drive operational improvement and performance

• Strong commercial awareness with experience managing budgets and P&L performance

• Ability to lead strategically while maintaining operational oversight

• Excellent leadership and stakeholder management skills

• Strong decision-making and problem-solving ability

• Professional, credible, and confident leadership style

• Ability to build high-performing teams and operational consistency

• Passionate about delivering high-quality community care services

• Senior leadership opportunity within a growing national organisation

• Competitive salary and benefits package

• Opportunity to shape and influence the future of Community Care at Nurseplus

• Collaborative and supportive leadership environment

• Autonomy and ownership within a high-impact role

If you are an experienced operational leader within domiciliary/community care and are looking for an opportunity to drive growth, quality, and operational excellence at a national level, we would love to hear from you.

INDPRM