Operations Director

Operations Director – Commercial Flooring

Location: London Projects / Remote Working

Salary: Excellent Salary + Package

Our client is a well-established commercial flooring contractor that has been active in the commercial contract flooring market for nearly 40 years. The business has an established client base and consistent work across Northern Ireland and London, with a turnover of around £10m that continues to grow year on year.

Due to continued growth and a strong pipeline of secured work, they are looking to appoint an Operations Director to oversee the successful delivery of projects and lead the operational team.

This is a senior leadership position offering significant autonomy and the opportunity to play a key role in the future growth and success of the business.

The Role

The Operations Director will be responsible for overseeing the operational delivery of multiple commercial flooring projects across London, ensuring projects are delivered safely, on programme, within budget and to the highest quality standards.

The successful candidate will manage a team of Contracts Managers, maintain key client relationships and provide strategic leadership across the operations function.

Key Responsibilities

• Leading and managing the operational delivery of 20–30 live projects at any one time
• Overseeing project values ranging from £10,000 to £2 million
• Managing and mentoring a team of 5 Contracts Managers
• Providing leadership, support and performance management across the operations team
• Ensuring projects are delivered safely, on time, within budget and to client expectations
• Developing and maintaining strong relationships with clients, consultants and key stakeholders
• Acting as a senior point of contact for clients and attending key project and business meetings
• Supporting project teams with programme management, resource planning and problem resolution
• Monitoring project performance, profitability and operational efficiency
• Working closely with commercial and estimating teams to support successful project delivery
• Reviewing operational processes and implementing improvements where required
• Supporting business growth through client retention and relationship management
• Ensuring compliance with all health and safety, quality and company procedures

Requirements

• Proven experience in a senior operational leadership role within construction
• Previous experience as an Operations Manager, Operations Director, Senior Contracts Manager, Contracts Director or similar
• Experience managing multiple projects and operational teams simultaneously
• Demonstrable leadership and people management skills
• Strong client-facing and relationship-building abilities
• Commercially aware with a strong understanding of project delivery and profitability
• Excellent communication, organisational and problem-solving skills

Package

• Competitive salary and benefits package
• Remote working