Operations, Legal & Commercial Recovery Lead
Box Recruitment Group
Location: Leeds (office-based initially) Salary: £32,000 base + uncapped performance incentives (OTE £44,000+) Start Date: Immediate
Role Summary
Our Client are not hiring a administrator — they are hiring a commercial fixer. Our clients solar/renewables business is navigating a critical 6-week turnaround window involving operational backlog, reputational recovery, and legal pressure. This role combines 50% Operations, 30% Dispute Resolution, and 20% Commercial
Recovery
You will lead customer support, repair compliance systems, defend the business against claims, and recover outstanding revenue. This is a high-impact, high-autonomy role for someone who thrives under pressure and delivers measurable results fast.
The Opportunity
This is a performance-driven position designed for someone who wants influence,
challenge, and reward.
Base Salary: £32,000 Performance Bonuses :
- Turnaround Bonus (6-Week Target)
- Trigger: Raise company rating on Trustpilot from 2.9 → 4.0 and hold 7 days
- Reward: £1,500 one-off bonus
- Legal Shield Bonus (Ongoing)
- Earn 5% of any cost savings achieved when settling claims below reserve value
- Debt Hunter Bonus (Ongoing)
- Earn 5% of recovered cash on debts aged 90+ days
We are not seeking traditional customer service managers. We are seeking someone commercially tough, legally aware, and psychologically resilient.
Likely Backgrounds
- Utilities or energy dispute resolution (Ombudsman-level exposure)
- Claims management or paralegal roles
- Credit control leadership with litigation experience
- Exceptional resilience and composure under pressure
- Practical legal knowledge and negotiation instinct
- Assertive but personable communication style
- Highly organised and detail-driven
- Commercially focused decision maker
1) Reputation Turnaround Conduct full forensic audit of negative reviews
- Personally contact dissatisfied customers to negotiate resolutions
- Convert negative reviewers into positive outcomes where possible
- Proactively generate compliant positive reviews from satisfied customers
- Clear certification backlog and ensure customers receive required documentation
- Manage non-MCS application workflows with Octopus Energy
- Coordinate external certification providers
- Gatekeep installer payments until documentation standards are met
- Prepare court bundles and witness statements
- Represent the business in mediations
- Manage external solicitors and control unnecessary costs
- Prioritise early settlement where commercially beneficial
- Negotiate enforceable repayment plans
- Instruct enforcement officers where required
- Convert outstanding invoices into cash
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