Operations Manager

Operations Manager - Internal Systems & Data
Manchester | Hybrid (3/2 after probation)
Salary: £45,000 - £60,000 (DOE)

Due to continued growth and expansion, an exciting opportunity has arisen for an experienced Operations Manager to join a forward-thinking professional services firm.

This is a senior operational role sitting at the intersection of technology, data, legal operations and business process. You will play a key role in driving data-led decision making, system performance and operational efficiency across the business.

You will lead both data-focused specialists and broader operational support functions, ensuring the business has the structure, systems and insight needed to operate effectively and scale.

Key Responsibilities

• Own and manage the firm's operational data infrastructure, ensuring accuracy, consistency and accessibility across systems
• Lead the development and governance of management information (MI), providing actionable insight to senior stakeholders
• Oversee the data analytics function, including dashboards and reporting tools (Power BI, SQL-based reporting)
• Identify and deliver improvements to reporting suites in collaboration with key stakeholders
• Manage and support wider Operations team members, ensuring effective operational support across the business
• Work closely with Compliance and Risk teams to align processes with regulatory requirements (SRA, GDPR)
• Collaborate with Development, Business Analysts and Project Managers to ensure a joined-up systems approach
• Partner with Marketing and Communications to track and optimise new business performance and reporting
• Lead or support projects including systems migrations, reporting transformation and process improvements
• Maintain clear and up-to-date process documentation
• Monitor operational risks and escalate issues with recommendations
• Support the firm's AI and data strategy, including identifying use cases and improvements
• Work collaboratively across group businesses to ensure effective systems and data alignment
• Undertake ad hoc duties as required

Person Specification

• Experience in a senior operations role, ideally within legal or professional services
• Strong background in data management, MI reporting and business intelligence tools (Power BI, Tableau or similar)
• Good working knowledge of SQL and relational databases
• Experience using case management systems or CRM platforms
• Experience delivering cross-functional projects with multiple stakeholders
• Experience managing teams within an operational environment
• Strong commercial awareness and understanding of how operations impact performance
• Highly analytical with the ability to turn data into clear business insights
• Comfortable working in a fast-paced, evolving environment
• Excellent communication and stakeholder management skills
• Exposure to AI or automation tools is beneficial
• Understanding of data security and governance principles

Salary & Benefits

• £45,000 - £60,000 depending on experience
• Monday-Thursday: 8:30am - 5:30pm
• Friday: 8:30am - 5:00pm
• Hybrid working (3 days office / 2 from home after probation)
• 23 days holiday plus additional benefits including:
  • Holiday buy-back scheme
  • Birthday day off (after 2 years)
  • Private medical insurance (after 2 years)
  • Death in service
  • Enhanced maternity leave
  • Social events and wellbeing initiatives
  • Employee Assistance Programme, free fruit and annual flu jab

We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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