Operations Manager

Our client is looking for an Operations Manager who will be responsible for the management of safe, efficient planning, delivery and commercial performance of all jobs and workshop and warehouse activities.

Managing the pump and workshop engineers, the office and warehouse employees and ensuring they are trained, certified and capable of delivering the jobs and work undertaken.

To improve the commercial performance of engineers and office employees.

Look for continuous improvements in work within the team to generate and implement ideas.

Job Role Location: The position will be based out of the Maidenhead office

Principal Job Role Responsibilities:

People

• People management including Performance Reviews, 1:2:1’s, appraisals and training development
• Foster excellent working relationships across the business to enable a ‘one team’ culture
• Review all team members and identify potential and work to create on-going Personal Development Plans (PDPs) for progression including succession planning
• Proactively strive to optimise people retention
• Support the creation and on-going continuous improvement of training material, onboarding plans and existing team member refresher training
• Managing the teams training matrix ensuring engineers training is always up to date.

Key Role Responsibilities

• Manage the Engineers quality of work, time keeping and performance
• Ensuring all planned, scheduled and reactively rescheduled jobs have the required documentation, permits and permission to be on site and the equipment and materials are available
• Brief the Engineers on jobs and key requirements to drive GM and commercial performance to meet or exceed targets
• Support the Technical Manager brief the engineers on the key Health and Safety (HS&E) performance requirements, use of and the continuous improvement of RAMS (Risk Assessment and Method Statements) and all engineers

Job Role Pre-requisites:

• Greater than 5 years’ experience managing remote engineering maintenance and installation teams
• Positive people management skills and especially at an engineer’s level
• Ability to troubleshoot and resolve challenges
• Understand Health and Safety standards, controls and audit systems
• Able to use PipeDrive, Aeromark and Customer Portal system
• IT skills across Microsoft products and job/field management tools, e.g. PDA software apps

Job Role (Desirable) Qualifications & Other Skills:

• Prior experience of working in a similar environment
• Good commercial skills
• Conversant with pumps and associated plant and equipment in drainage, reactive, remedial and maintenance techniques, and applications
• IOSH certification as a minimum
• Demonstrate a detailed and commercial approach to decision-making across activities
• Management supervisor skills
• Experience of the pumps, water, drainage and wastewater industry, particularly in relation to pumps, associated plant and equipment

Job Role People Skills:

• Enthusiastic and driven
• Customer-focused and a positive communicator
• Excellent and proactive collaborator, both internally and externally
• Continue personal and professional development for self and support with others
• Be able to challenge people in a professional and productive way.

Job Role Benefits:

Competitive salary
Bonus
Company pension scheme
Company laptop and mobile phone