Operations Manager

Operations Manager - Birmingham

CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Operations Manager to join the team located in Birmingham.

Job Summary

Responsible for managing and leading the team of site based FM team dedicated to the State Street account who provide guidance and support to the FM delivery team.

Ensure team members are continually improving levels of service delivery, drawing on industry best practice setting a high benchmark for the FM's to deliver to in each respective area. Ensure continual client focus across all areas.

Provide governance and strategic oversight, ensuring compliance to the Master Services Agreement. Direct the team in implementing standard procedures and a cycle of continuous improvement.

Key responsibilities

• Be the primary strategic and operational support point for the Regional Operations Manager
• Oversee all operational activity across the contract.
• Oversee and fulfil all client reporting activities.
• Manage the team to a transparent set of shared objectives.
• Manage talent recruitment and retention, including training requirements and performance management.
• Drive superior account performance to support the client business and contractual objectives. Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
• Ensure full contract compliance on operational, risk, and compliance matters
• Measure the contract's performance against agreed targets and scorecard compliance
• Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
• Oversee all vendor relationships.

Key Skills / Experience /Requirements:

• The ability to work at pace, dynamically, whilst focussing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
• Have worked as a Facilities Manager for a minimum of 2 years in a blue chip corporate or professional service firm
• Proven ability to develop and maintain strong customer relationships
• Experience working in corporate real estate or a facilities management company
• Procurement experience is required
• Demonstrated experience in managing teams.
• Experience in the areas of H&S and Energy Management a distinct advantage
• Skills should include organisational development, personnel management, budget and resource development, and strategic planning
• Excellent people skills, with an ability to lead and support a dynamic teams