Operations Manager
Coburg Banks Limited
Remote-friendly
Salary: £50,000 - £52,000 + Benefits
Location: West Midlands (Hybrid with regular travel across services)
Full Time | 37 Hours per Week
A well-established and values-driven care organisation is seeking an experienced Operations Manager to lead and support a portfolio of residential and supported living services across the West Midlands. This is an excellent opportunity for a passionate leader to drive service quality, operational performance and positive outcomes for people with complex needs.
The Role
Reporting to the Director of Operations, you will oversee a number of CQC-registered services, providing leadership to Registered Managers and ensuring the delivery of high-quality, person-centred support. You will play a key role in service development, quality assurance, workforce management and financial performance.
Key Responsibilities
- Lead and develop multiple residential and supported living services.
- Support Registered Managers in achieving and maintaining strong CQC outcomes.
- Drive high-quality, person-centred support and positive outcomes.
- Ensure compliance with regulatory, safeguarding and organisational standards.
- Manage budgets, occupancy levels and financial performance.
- Support recruitment, retention and development of teams.
- Conduct audits and quality inspections across services.
- Build effective relationships with commissioners, local authorities and other stakeholders.
- Lead on employee relations matters and provide operational support across services.
- Participate in an out-of-hours on-call rota.
We are looking for a strong and compassionate leader who can inspire teams and deliver operational excellence.
Essential Requirements
- Experience managing services within the health and social care sector.
- Strong understanding of CQC regulations and relevant legislation.
- Experience managing budgets and achieving financial objectives.
- Proven ability to recruit, develop and manage teams effectively.
- Excellent leadership, organisational and communication skills.
- Level 5 qualification (or above) in Leadership and Management.
- Full UK driving licence and access to a vehicle.
- Experience supporting people with autism and/or learning disabilities.
- Previous success managing CQC inspections.
- Coaching or mentoring experience.
- Knowledge of positive behaviour support and complex care environments.
- £50,000 - £52,000 salary
- Opportunity to shape and influence high-quality care services.
- Supportive senior leadership team.
- Ongoing professional development and training.
- A role where you can make a genuine difference to people's lives.
For a confidential discussion and further information, please apply with an up-to-date CV. All enquiries will be handled in the strictest confidence.
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
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