Operations Manager

We are seeking an experienced Operations Manager to lead the delivery of responsive repairs and planned maintenance programmes for the Social Housing sector. This is a key leadership role responsible for ensuring high-quality, cost-effective, and resident-focused services that meet regulatory standards and organisational objectives.

You will oversee day-to-day operations, manage contractor performance, and drive continuous improvement across repairs and maintenance services. The role requires a strong balance of strategic oversight and hands-on operational management, and gives a unique opportunity to grow and develop a business unit, offering a fantastic working environment.

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Duties include-

• Lead and manage the delivery of responsive repairs, voids, and planned maintenance works.

• Ensure compliance with all relevant health and safety, regulatory, and quality standards.

• Monitor and improve contractor and supplier performance through robust KPIs and SLAs.

• Manage budgets effectively, ensuring value for money and cost control.

• Develop and implement maintenance strategies aligned with asset management plans.

• Drive service improvements to enhance resident satisfaction and operational efficiency.

• Lead, motivate, and develop a team of supervisors and operational staff.

• Handle escalated complaints and complex cases, ensuring timely resolution.

• Produce performance reports and provide insights to senior leadership.

Skills & Experience

• Proven experience in an operations or service delivery management role within social housing maintenance ad refurbishment.

• Strong knowledge of responsive repairs, voids, and planned maintenance programmes.

• Demonstrable experience managing contractors and large-scale service delivery contracts.

• Good understanding of health and safety legislation and housing regulations.

• Excellent leadership, communication, and stakeholder management skills.

• Strong financial and budget management capability.

• Results-driven with a focus on continuous improvement and customer satisfaction.