Operations Manager

We are recruiting on behalf of a well-established, client-focused relocation and removals business specialising in office and commercial relocations across Glasgow and the surrounding region. This is a hands-on leadership role at the heart of their operations — ideal for an experienced warehouse or operations manager who thrives in a fast-paced, service-driven environment.

You’ll take ownership of daily operational and warehouse activity, drive service excellence for major commercial clients, and act as deputy to the Head of Relocation Services — making this an excellent platform for someone with clear ambitions to step up.

The Role

• Lead all warehouse and operational activity across Glasgow, ensuring seamless delivery of office and commercial relocation projects.
• Manage storage, inventory, dispatch, and asset traceability to the highest standards of accuracy and efficiency.
• Coordinate schedules, resources, and diary management to meet fluctuating client demand across corporate accounts.
• Serve as the primary operational point of contact for key clients, ensuring service levels consistently exceed expectations.
• Drive continuous improvement in “white glove” service delivery — quality, flexibility, and client focus are non-negotiable.
• Use operational data and KPIs (utilisation, turnaround time, stock accuracy) to identify trends and lead improvements.
• Lead, coach, and develop your warehouse and operational team — building a culture of accountability and collaboration.
• Ensure full compliance with Health & Safety requirements across all warehouse and operational activity.
• Act as deputy to the Head of Relocation Services, providing cover and leadership support as required.

What We’re Looking For

• Proven leadership experience in warehouse, logistics, or operational management — ideally within removals, relocation, or a service-led environment.
• Strong understanding of warehouse processes, inventory management, and operational scheduling.
• A customer-first mindset with a track record of delivering high-quality service to major commercial clients.
• Data-driven and analytical, with the ability to use operational insight to drive efficiency and improve outcomes.
• Confident operating from shop floor to senior stakeholder level — you lead by example.
• Excellent communication and stakeholder management skills.
• Counterbalance/Reach Truck licence is desirable but not essential.

What’s on Offer

• £32,000 base salary.
• A Glasgow-based, full-time permanent role within a respected and growing relocation business.
• A genuine pathway to senior leadership as natural successor to the Head of Relocation Services.
• The opportunity to make a real impact in a hands-on, varied operational management role.
• A team culture where accountability, quality, and recognition are at the forefront.