Operations Manager

Time Appointments are working on behalf of a successful freight forwarding business in Felixstowe who are seeking an Operations Manager to join their close-knit team. This role would be an ideal next step for an experienced Operations Supervisor, or similar, looking to take the next step in their career.

This is a hands-on operational role, where you’ll be fully responsible for managing the day-to-day operations of the UK branch, and leading by example while still being actively involved in driving sales and progressing the business towards success. 

Key Duties & Responsibilities:

• Overseeing the daily operations of the UK branch, covering import/export movements 
• Leading, motivating, and developing the operations team, setting clear performance expectations 
• Ensuring efficient handling of shipments, meeting service levels, deadlines, and customer expectations 
• Maintain strong relationships with carriers, agents, and key customers
• Actively contributing to business growth through client engagement and new business development 
• Managing and developing key customer accounts 
• Preparing and presenting quotations, negotiating rates, and maximising profitability 
• Supporting the wider business in achieving revenue and margin targets

The Ideal Candidate:

• Extensive transport and freight forwarding experience, with a strong commercial mindset 
• Proven experience in a Supervisory role, or similar, within freight forwarding, and ready to step up in a more senior position 
• Experience in successfully leading, motivating, and developing an operations team towards success
• Fully competent in all aspects training and coaching employees 
• Excellent business acumen, along with an energetic and confident nature to drive staff towards success
• Strong understanding of UK continent customs requirements
• Strong sales and negotiation abilities, comfortable providing quotes and advising customers
• Hands-on approach with excellent problem-solving skills
• Able to communicate confidently with clients and colleagues
• Positive, team-focused attitude and desire to grow with the business