Operations & Procurement Manager

Vacancy No                        5555

Vacancy Title                    Operations & Procurement Manager

Location                               Oxfordshire

Role

• The Operations Manager is responsible for leading and optimising the company’s end-to-end operational performance with the core role of proactively managing Procurement and Integrated Business Planning (IBP) with oversight and management of Logistics and Customer Services to ensure product availability, customer deliveries, cost efficiency through excellent planning, implementing lean stock management strategies and ensuring deadlines are met whilst aligning with UK & fiwe business objectives.
• A strong leader & effective communicator to drive change, create a lean and motivated working environment
• Qualified in Supply Chain Management (CIPS/CPSM preferred) with 3 – 5 years management experience in a similar environment which includes international imports and custom controls
• Setting clear objectives, performance measures and accountability across the team

Responsibilities

Procurement & Supply

•  Own and lead the UK Procurement Strategy working closely with fiwe (80%) and third - party (20%) suppliers

• Manage price increases
• Management of the procurement department within the UK business to ensure all policies are adhered to on a day-to-day basis.
• Ongoing professional and self - development and knowledge updates for Procurement Team and reporting line, ensuring day to day tasks are carried out and ad hoc purchasing duties are supported getting hands on as required
• Conduct monthly meetings with Sales & Technical Directors, Product Manager & Finance Controller on stock development, accuracy, availability and forecasting
• Accurate forecast and demand planning whilst working closely with the business and the client project requirements
• Ensuring that the procurement department achieves agreed KPI’s to maximise the level of service to stakeholders. 
• S&OP Co-Ordinator for the business
• Key contact for Company Logistic SAP System, ensuring procurement staff are fully trained, system is maintained and updated, and we are best able to utilise all available tools and reports.
• To support the Department Managers and Procurement Team to ensure all purchasing activities are fulfilled as per the Global Purchasing Organisation standard.

• Liaise with parent company on supply, pricing, and availability
• Source and manage supplier relationships, including negotiations, quality, safety and SLAs
• Ensure all third-party suppliers adhere to group purchasing policy
• Monitor supplier performance and drive improvements

IBP Planning & Forecasting

• Own and lead the IBP process across all functions
• Develop demand forecasts using data and sales input
• Align supply with demand to maintain service levels and stock efficiency
• Run monthly IBP meetings and manage risks/opportunities

Logistics, Inventory & Cost Control (Reporting & Oversight)

• Optimise stock levels and reduce slow-moving inventory replenishing as necessary
• Oversee inbound logistics, international freight, customs clearance and UK distribution activities with the Logistics Co-Ordinator
• Ensure management of third-party logistics providers and carriers is delegated to achieve on time in full (OTIF) Targets and create a strategy to ensure compliance and cost effectiveness
• Deliver cost control through effective purchasing
• Develop & implement inventory control systems & practices
• Support stock accuracy and inventory turnover working with the Logistics Co-Ordinator
• Support budgeting with accurate procurement data
• Championing our Process System to drive continuous improvement in logistics, service levels and cost controls

Customer Services Leadership (Reporting & Oversight)

Oversee the Customer Services function to ensure excellent order processing, communication, and issue resolution

Set and monitor service KPIs such as order accuracy, response times, claims and customer satisfaction

Act as the escalation point for operationally driven customer issues

Ensure strong collaboration between Operations Department and all areas of the business

Systems & Collaboration

Proficient in SAP or similar Databases

Maintain accurate SAP data and reporting

Strong use and knowledge of excel analysis and reports

Work with Sales, Marketing, Finance, and Operations to align plans

Support product launches with sourcing and stock readiness

Compliance

Ensure adherence to company policies and UK regulations

Maintain supplier compliance, ethical & quality standards I.W.A. QA Policy

Maintaining and updating records of purchase orders, pricing reports and inventory records

For the health, safety and wellbeing of self, department & visitors.

Authorities

Negotiate supplier terms, pricing, lead times, minimum order quantities and select third-party suppliers & support Department Managers with their suppliers and negotiations.

Make purchasing decisions based on forecasts and IBP outputs

Implement procurement and planning improvements

Challenge demand forecasts and escalate supply risks

Accountabilities

Agreeing contract costs in line with DOA

IBP effectiveness and forecast accuracy

Product availability and service levels

Inventory performance (stock turns, slow movers)

Cost savings and supplier performance

Data accuracy and supply chain risk management

Maintaining SAP system ensuring up to date information

For proactive management & development of purchasing department

Ensuring teams PDP’s are completed in accordance with Company processes

Monitor pricing fluctuations and ensure all increases over agreed levels are communicated with the MD before orders placed

Key KPIs

Forecast Accuracy

Stock availability

Stock Turns

Inventory Value

OTIF delivery performance

Cost Savings

Reduce Slow-Moving Stock %

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