Operations Support Office

We are currently looking for a reliable and hardworking Operations Support Office to join our team in Cardiff

Hours will be 05:00-13:00 Monday - Friday

£14.59 p/h

Key Responsibilities

• Reviewing daily Driver Daily Returns to ensure accuracy and correct order; preparing documentation for supervisor sign‑off and uploading to the system.
• Reviewing Overtime Driver Daily Returns, ensuring accuracy and correct sequencing; preparing for supervisor approval and uploading to the system.
• Checking Daily Defect Sheets with strong attention to detail, correcting errors, logging information, and uploading records accurately to the system.
• Ordering, managing, and restocking PPE supplies.
• Uploading and maintaining the Tacho Master Calendar.
• Printing, replacing, and maintaining all driver-related forms, including overtime notices for boards, accident forms, Driver Daily Returns, vehicle left loaded forms, and annual leave forms.
• Gathering and verifying information relating to missing movements, out-of-hours (OOH) tickets, and ticket amendments when required.
• Managing driver sign-in each morning, ensuring all devices are fully charged, correctly issued to crews, and HMO keys distributed as required; supporting over 130 drivers in a fast-paced and high-pressure environment.
• Taking full responsibility for HMO keys, including issuing, logging, tracking, and ensuring their return at the end of the day.
• Managing Housing Paid calls by uploading completed documentation to the system; covering the Housing Paid calls mailbox when required, creating call lists and contacting crews regarding overtime.
• Answering incoming phone calls from crews, taking messages from operators, passing information to supervisors, and handling calls from C2C efficiently and professionally.

Standard day

• 287 staff - helping sign in - printing off manning for loaders and drivers, issuing keys, giving out tablets - maps and logging who has what tablet - so updating spreadsheet, signing out mobile phones etc.
• Sickness recording, supporting supervisors to swap runs and staffing levels
• Driver day returns - All manual entry - paper based, so going through paperwork making sure relevant information recording and ensuring tickets are attached and names match up.
• Separating O/T and ensuring paid correctly
• Checking driving hours against Tacos
• PPE orders - ensuring fully stocked and if office needs stationery etc. onboarding new starters
• Issuing keys and keeping logs as to who has what
• Accurate record keeping - holidays/manning/sickness.

If you are a dependable and looking for a hands-on role in Cardiff, we would love to hear from you.

Apply now to join our team!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.