Parking Appeals and Monitoring Officer

Job Title: Parking Appeals and Monitoring Officer

Location: Hounslow - Hybrid working - 1 day a week in office

Hourly rate £19.78 PAYE / £26.27 UMB Per Hour

Contract Length: 6 -month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours, Flexible hours 8am-7pm (core hours, 10am-12pm and 2pm-4pm. First few weeks, 9am-5pm)

ASAP Start

About the Role

We are looking for a motivated and detail-oriented Appeals and Monitoring Officer to join our busy Parking and Customer Engagement team.

In this role, you will take ownership of investigating and responding to formal representations and appeals relating to Penalty Charge Notices (PCNs). You'll play a key part in ensuring cases are processed accurately, fairly, and within statutory timescales, helping us deliver a high-quality service to residents and businesses.

This is an exciting opportunity for someone who is analytical, outcome-focused, and thrives in a fast-paced environment.

Key Responsibilities

• Investigate and respond to all formal representations, appeals, and correspondence relating to PCNs
• Assess cases in line with legislation, council policies, and procedures
• Prepare and submit evidence packs for adjudication hearings, attending hearings where required
• Liaise with legal services, courts, and enforcement agencies as part of the statutory process
• Ensure performance targets for quality and productivity are consistently met or exceeded
• Monitor and report performance data as required
• Manage incoming queries via email and provide support to customer services teams
• Identify and escalate issues relating to parking infrastructure and enforcement processes
• Support contract monitoring activities and contribute to continuous service improvement

What We're Looking For

• Experience working in a similar parking or notice processing role (in a local authority environment preferred)
• Strong knowledge of parking enforcement legislation and statutory processes
• Excellent attention to detail and ability to make well-reasoned decisions
• Strong organisational skills with the ability to manage and prioritise workload effectively
• Confident communicator with experience handling written correspondence
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• A proactive, flexible, and customer-focused approach

Desirable:

• City & Guilds Level 3 Award in Notice Processing

About You

You'll be:

• Highly motivated and able to work both independently and as part of a team
• Organised, efficient, and committed to delivering high-quality outcomes
• Adaptable and solutions-focused with a strong sense of accountability

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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