Part Time IT Support Analyst

IT Support Analyst (Part Time – Job Share)

Wakefield area

22.5 or 26.25 Hours Per Week (possible negotiation on working hours)

£31,000 Pro Rata

***Visa applications cannot be accepted on this role***

Looking for flexibility in your next IT role?

We are offering a rare opportunity within IT; a part-time, job share position where you can maintain and develop your technical skills whilst achieving genuine work-life balance.

This role would suit an experienced IT Support professional, it is not a trainee / junior role, looking to reduce their hours without stepping away from meaningful technical responsibility.

Why this role stands out

Genuine part-time IT opportunity

Flexible job share arrangement

Broad and varied technical environment

Mix of support, infrastructure and project work

Stable and established business environment

Potential opportunity to become permanent within the next 3–6 months, although there is absolutely no obligation to do so or promise this will happen

The Role

This is a hands-on IT support position supporting users across multiple nearby sites.

Responsibilities include:

Providing first-line and second-line support across hardware, software, printers and business applications

Supporting Microsoft desktop operating systems and user environments

Installing, configuring and maintaining IT equipment and software

Assisting with server administration, backups and disaster recovery processes

Supporting infrastructure and systems improvement projects

Training and assisting users to get the best from technology

Troubleshooting and resolving technical issues across a varied IT estate

The support workload is manageable, with approximately 10 tickets per day shared across the team based on severity and technical ownership.

Technical Environment

Exposure includes:

Microsoft operating systems and desktop environments

Business applications and end-user support

VMware / vSphere

Hyper-V

Backup and recovery solutions

TCP/IP networking

VoIP systems

General LAN and on-premise technologies

Whilst an appreciation of networking and infrastructure is beneficial, this is not a networking role.

There is no expectation that you will be replacing failed switches or carrying out complex network engineering activities. Those responsibilities sit with senior technical resources and external specialist providers.

The role is far more suited to someone with a desktop support, systems support or general IT support background than a dedicated networking professional.

About You

You will enjoy both technical problem solving and supporting users.

You will bring:

Strong Microsoft support experience

Experience supporting desktop operating systems and business applications

Excellent customer service and communication skills

A proactive and practical approach to problem solving

Ability to prioritise workload and work independently

Desirable experience includes:

VMware or vSphere

Hyper-V

Infrastructure support

Networking fundamentals

Project participation

IT qualifications or relevant certifications

Working Pattern

22.5 or 26.25 hours per week

Job share arrangement

Working pattern agreed during the interview process

Afternoon-only working may be possible

Applications from candidates seeking slightly fewer hours will also be considered

Fully on-site position in Ossett

There is:

No on-call requirement

No regular out-of-hours support requirement

Occasional project activity may take place outside standard hours. Participation is entirely optional and any additional time worked is provided back as time off in lieu.

Ideal For

Parents returning to IT

Experienced IT professionals seeking reduced hours

IT Support Analysts looking for improved work-life balance

Candidates wanting to remain technically hands-on without the pressure of a heavily escalated support environment

Benefits

30 days holiday (pro rata)

Private healthcare (subject to qualifying criteria)

Company pension scheme

Additional discretionary benefits may include:

Birthday off

Christmas Eve off

What Makes This Opportunity Different?

Flexible IT opportunities of this nature are genuinely uncommon.

This role offers the chance to remain technically involved, work within a supportive environment, and enjoy meaningful flexibility without compromising on the quality of the work.