Parts and Install Administrator

Flowrite Services Limited

Job Title: Parts and Install Administrator

Company Overview:

Flowrite is the UK’s leading National Air Conditioning & Refrigeration Company specialising in reactive repair, maintenance and installations within the Leisure & Hospitality, Retail, Commercial and Public sectors.

We are part of the Airedale Group who offer the complete end to end solution in providing commercial kitchens across the food service industry. If you are looking for job security and the scope to progress, we offer excellent career opportunities as a rapidly growing business, employing 700+ people across the UK.

Key Responsibilities:

Working closely with Parts, Install, Service Operations Manager & Installs and Projects Manager & our Customers ensuring the following responsibilities are carried out in a timely fashion, have a full understanding of works associated with the Customer and their contracts, and take ownership of all works from a Parts administration point of view, including but not limited to:

• Acting as first line of contact for Customers with their parts/ordering queries, to provide outstanding Customer Service at all times and answer all incoming calls and emails professionally
• Dealing with day-to-day enquiries from Customers, Operations Managers, Engineers and External Contractors.
• Quoting all works as identified by engineering team or requested by customer, obtaining costs from suppliers for parts and equipment where needed
• Raising Purchase Orders for all accepted Quotations
• Raising Purchase Orders and ordering parts and equipment
• Provide daily update to ensure all aging and critical jobs are completed and escalate any progress issues.
• Liaising with customers with regards to progress of open tasks
• Working together with the Contract Administration team to expedite critical calls
• Provide updates for daily, weekly and monthly customer open call reports, highlighting any issues
• Chase supply chain on all open tasks and orders to ensure all jobs are updated in a timely manner.
• Monitor/Chase all Parts orders in Transit and update system accordingly and in a timely fashion to ensure speedy return
• Monitor and update all relevant customer portals
• Monitor Customer inboxes and ensure incoming emails are actioned within a timely manner
• Ensure complaints/escalations are actioned immediately & communication is provided back to the reporter in a timely fashion
• Liaise with Engineers and Technical Team to resolve any difficult tasks or supply issues
• Develop and maintain productive relationships with customers
• Attend customer meetings on request
• Ensure positive /helpful ethos exists in team and office.
• Undertake any other duties as requested by the business

Details:

• Fully office-based role
• 23 days annual leave plus bank holidays, increasing with length of service up to 26 days
• Healthcare cover and access to retail discounts
• Life Assurance

Experience Needed:

• Previous experience working within a busy office environment
• Previous experience in a Customer Service role