Parts Service Administrator

Your New Company:

Specialising in materials handling and industrial equipment, this client is a long-established, market-leading business with a strong reputation for engineering excellence and customer service. Based at a purpose-built facility in the Trafford Park area of Manchester, they are looking for a reliable and organised administrator to support their busy operations team.

What is on offer for the Parts & Service Administrator:

• c£27,000 per annum (dependent on experience)
• 40 hours per week, Monday – Friday (08:00 – 16:30)
• Trafford Park, Manchester
• 25 days holiday rising to 30 days with service (plus Bank Holidays)
• 5% company pension contribution
• Private healthcare (following 12-month qualifying period)
• Stable, market-leading employer

Job Requirements for the Parts & Service Administrator:

This is a dual-function role sitting within the Operations Department, ensuring service engineers are equipped with the right parts and customers receive first-class support.

• Identify, order, and issue spare parts to engineers using electronic parts catalogues and inventory management systems.
• Assist in scheduling engineer visits for routine maintenance, breakdowns, and LOLER inspections.
• Act as the first point of contact for service enquiries, providing quotes, lead times, and order tracking.
• Process parts-specific paperwork, maintain accurate digital records, and assist with invoicing for completed works.
• Monitor stock levels, carry out regular stock checks, and manage returns or damaged items.

Person Requirements for the Parts & Service Administrator:

• Previous experience in a parts or service department, ideally within automotive, plant, or materials handling
• Proficient in Microsoft Office (Excel/Word) with the ability to learn parts-specific databases
• Excellent telephone manner with strong communication skills across both technical and corporate audiences
• Proactive, able to multitask under pressure, and strong attention to detail
• Full UK driving licence required

ADR Specialists Ltd are an equal opportunity employer and operate as an Employment Business and Recruitment Agency.