People & Culture Manager

People & Culture Manager
Contract: Government, Healthcare & Education (P&C)
Location: Stoke (or Midlands / North West based)
Hours of work: 37.5
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a People & Culture Manager to provide practical, expert guidance on people practices across the organisation, acting as a trusted advisor to leaders and managers.

Job Overview

This role plays a key part in resolving employee relations matters, supporting organisational change, and ensuring people-related decisions align with organisational values, policies and UK employment legislation. The People & Culture Manager will work closely with leaders to provide pragmatic, commercially balanced advice across a broad range of people issues.

The postholder will maintain a visible on-site presence, building strong and trusted relationships while working collaboratively with People & Culture Centres of Excellence to embed consistent, high-quality people solutions. The role supports a culture of unity, responsibility and quality, enabling managers to confidently navigate People & Culture processes and challenges.

Additional Information

• Travel is required, with visits to client sites 2–3 days per week
• A full driving licence is required due to the travel requirements of the role

Key Responsibilities

• Advise, coach and support management teams on all People & Culture matters
• Lead employee relations case management, including grievances, disciplinaries, investigations and hearings
• Support organisational restructures, service remodelling and TUPE activity in collaboration with relevant Centres of Excellence
• Engage and liaise with trade unions where required, working alongside the Employee Relations Centre of Excellence
• Provide policy and procedure guidance to managers to ensure compliance and minimise organisational risk
• Implement and embed centrally led People & Culture initiatives and annual cycle activities
• Collaborate with Centres of Excellence to deliver people solutions through structured project and change management
• Maintain a visible and regular on-site presence across client locations

Person Specification

• Proven experience managing a broad portfolio of People & Culture activities, including employee relations and change management
• Strong, up-to-date knowledge of UK employment legislation and its practical application
• Experience supporting organisational change, including restructures and TUPE transfers, with effective union engagement
• Demonstrable capability in handling complex employee relations issues and facilitating outcome-focused conversations
• Experience designing, implementing and embedding People & Culture initiatives aligned to organisational objectives
• Confident in providing clear, pragmatic and commercially balanced advice to managers and employees
• Strong coaching skills, supporting performance improvement and professional development
• Degree-educated, CIPD qualified, or qualified by experience