Photocopier Field Service Engineer - Hereford / Swindon

Pure Talent Group

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We are seeking an experienced Photocopier and / or  Print Solutions Analyst to join a busy technical services team. This hybrid role combines hands‑on engineering with analytical problem‑solving, supporting the installation, configuration, optimisation, and ongoing maintenance of HP and Xerox print environments .
The successful candidate will play a key role in delivering reliable print infrastructure, resolving complex technical issues, and ensuring exceptional performance and customer satisfaction across enterprise and production‑level environments.

Key Responsibilities
  • Install, configure, and optimise HP and Xerox multifunction printers, copiers, and production print devices at customer sites
  • Deploy and support print management solutions, including secure print, follow‑me printing, workflow automation, and platforms such as Xerox Workplace Suite and HP Access Control
  • Deliver end‑user training on device functionality, secure printing practices, and print management tools
  • Provide break‑fix support, diagnosing and resolving hardware, software, and network‑related print issues
  • Perform preventative and scheduled maintenance, including firmware updates, component replacement, and system health checks
  • Produce accurate technical documentation, service reports, and configuration records in line with SLAs
  • Work closely with Pre‑Sales and Solutions teams to support custom print strategies and enterprise‑level deployments

Experience, Skills & Personal Qualities
  • 3-5 years' experience within Photocopiers / MFD diagnostics 
  • Solid understanding of print servers, networking protocols, Active Directory/LDAP integration, and print queue management
  • Hands‑on experience with firmware upgrades, configuration utilities, and fleet management tools
  • Strong troubleshooting skills across Windows and macOS print architecture
  • Ability to interpret technical manuals, service bulletins, and diagnostic tools
  • Excellent customer‑facing communication skills, with the ability to work independently or as part of a field team
  • Experience delivering end‑user training or knowledge‑transfer sessions is highly desirable

Desirable Qualifications
  • HP Certified Technician
  • Xerox Solutions or Production Print Certifications
  • CompTIA A+, Network+, or equivalent IT certification
How to Apply
If you're an experienced Photocopier / MFD Engineer looking for your next opportunity, we'd love to hear from you.
Send your CV to (url removed) or call  (phone number removed) 
 
Pure Talent Group Ltd is a UK‑based Engineering Recruitment specialist with dedicated teams supporting the Print & Document Solutions sector. We recruit for a wide range of Field Service and Production Print roles nationwide.
 
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