Planning team leader

Planning team Leader

Kings Hill, Kent
Up to £36,000 + £2,500 Annual Bonus - 8am-5pm Monday - Friday

Are you a passionate people leader who thrives in a fast-paced operational environment? Do you enjoy motivating teams, driving performance, and creating a culture focused on customer service excellence?

We're looking for an experienced Planning Team Leader to lead a busy operational planning function supporting a field-based engineering workforce. This is a fantastic opportunity for a confident and proactive leader to manage a team of 2 Planners and 20 Engineers, helping to deliver exceptional service and operational efficiency across the business.

As Planning Team Leader, you'll play a key role in ensuring engineer workloads, schedules and customer expectations are managed effectively. You'll be responsible for leading and developing the planning team while maintaining strong communication with engineers and stakeholders across the business.

This role is ideal for someone who enjoys balancing people management with operational coordination and who can inspire teams to deliver high standards every day.

• Lead, motivate and develop a team of 2 Planners and 20 Engineers
• Drive team performance through effective coaching, support and accountability
• Oversee engineer scheduling and diary management to maximise productivity and customer satisfaction
• Monitor workload and resource planning to ensure operational efficiency
• Build strong relationships with engineers, planners and wider business teams
• Identify and implement process improvements within planning and operations
• Support SLA performance and ensure customer issues are resolved promptly
• Monitor operational reporting and performance metrics
• Maintain high standards of communication and service delivery across the team

We're looking for a strong people-focused leader who can bring energy, organisation and a positive mindset to the role.

You will ideally have:

• Previous experience leading planning, scheduling or operational teams
• Strong people management and coaching skills
• Experience managing field-based engineers or mobile workforces
• Excellent organisational and problem-solving abilities
• A proactive and hands-on management style
• Confidence working in a fast-paced service environment
• Strong communication and stakeholder management skills
• Good IT and reporting skills

• Salary up to £36,000
• £2,500 annual bonus
• Enhanced pension
• Private healthcare
• Monday to Friday working pattern
• Supportive and growing business environment
• Opportunity to make a real impact within the operations team
• Career development opportunities

If you're an organised and inspiring leader looking for your next challenge in operations and planning management, we'd love to hear from you.