Plant & Customer Support Co Ordinator

Plant & Customer Support Co Ordinator to be based in Sheffield. 5-month contract initially.

Role purpose:

• A key member of the plant team with the day to day responsibility of ensuring all requirements from
• operations and contracts are met within the department SLA guidelines.

Key Accountabilities:

• Sourcing and arranging of all operated and non operated plant items to include the coordinating of any
• breakdowns for all projects and schemes throughout the UK.

Key Responsibilities:

• Receive and evaluate requests from site personnel for goods and services via telephone, oracle and email
• Place orders/off hires for internal plant when available. Ordering/off hiring from external suppliers if we cannot supply with our own fleet first
• Manage all requests for breakdowns of both internal and external plant items and log them with the appropriate supplier/internal workshop, using the call management system
• Follow up on all breakdowns, on hires and off-hires with suppliers/internal workshops and customers
• to make sure that the request is fulfilled in the agreed SLA
• Ensure all purchase orders are placed accurately and are completed on time to the customer's specification
• Resolve any invoice/order queries given to them by the Plant Team Leader
• To innovate ideas and new procedures on how to resolve any issues within the plant department
• To document all issues relating to the Plant Hire Desk and escalate it to the Plant Team Leader
• Build and maintain a good working relationship with all other members of the team including suppliers
• and customers
• General administration duties within Plant Team
• Assist with the recommendation to increase/decrease the hire fleet
• To take ownership of any given task and complete by agreed deadline
• Complete lost hire register daily on all internal plant failings
• Maximise the utilisation of the internal fleet by communicating with regional depots

Operating Environment:

• To operate in an open- and even-handed manner with all personnel across the business. Treat all who we interact with, with courtesy and respect, treating everyone equally and embracing differences.
• Encourage everyone to achieve maximum potential.
• To proactively contribute to teamwork and cross-functional working. To listen to each other and share knowledge enabling us to willingly combine expertise across the business and with our clients and supply chain.
• Behaving with integrity and demonstrating professional image at all times. To always do what is right.
• To take personal responsibility & accountability for actions, constantly striving to improve and exceed expectations ensuring safety and quality are never compromised.

Skills Required:

• A working knowledge of Plant and equipment would be advantageous
• Previous experience of Procurement and Plant Hire
• Order placement experience
• Good IT skills, particularly with Microsoft packages such as Word and Excel

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.