Project & Customer Service Manager

Holt Engineering

We are looking for an experienced and commercially aware Project & Customer Service Manager to join a busy Service & Support Solutions team. This is a varied and hands-on role, responsible for delivering customer support projects, spares and repairs activity, service enhancements, and field support solutions while ensuring strong communication across internal teams and external customers.

The role will suit someone with a strong technical project management background, excellent stakeholder skills, and the ability to manage multiple priorities in a fast-paced engineering environment. You will play a key part in ensuring projects are delivered on time, within scope and budget, while supporting continuous improvement across the service and support function.

Key Responsibilities

  • Lead the delivery of assigned service and support projects through the full project lifecycle.
  • Ensure projects and support services are delivered to contractual, quality, and schedule requirements.
  • Act as the main interface between internal teams and customers for service support activity.
  • Prepare and maintain schedules, risk registers, statements of work, budgets, compliance matrices, and resource forecasts.
  • Work with Finance to track project financials, forecasts, and cost estimates.
  • Monitor project performance metrics and report progress clearly and accurately.
  • Manage risks and issues proactively, escalating when required.
  • Line manage the Customer Support team and prioritise work across field service and repair teams.
  • Coordinate with operations, engineering, sales, and bid teams to support project delivery and new business opportunities.
  • Capture lessons learned and contribute to the ongoing development of service delivery processes.
What We’re Looking For

  • Proven project management experience in a technical or engineering environment.
  • Strong understanding of project lifecycle delivery, planning, reporting, and governance.
  • Confidence using Microsoft Project or similar scheduling tools.
  • Commercial awareness and the ability to produce accurate cost estimates and pricing support.
  • Strong stakeholder management and communication skills.
  • Ability to produce clear reports for both technical and commercial audiences.
  • Experience working with cross-functional teams across engineering, operations, and commercial functions.
  • Team leadership or line management experience would be an advantage.
  • Experience of through-life support, ILS, aftermarket delivery, or defence environments would be beneficial.
  • Ability to obtain UK Security Clearance and provide evidence of UK residency for the last five years.
To find out more please contact Max Sinclair (url removed) or click apply
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