Project Manager

Project Manager – IT/ MSP Projects

Location: Newcastle Quayside

Hours: 37.5 per week between 8:00am–6:00pm

Salary: Dependent on experience

Type: Full‑Time, Permanent

A rapidly growing Managed Service Provider (MSP) is seeking an experienced Project Manager to join their expanding project delivery team. The organisation delivers secure, scalable and innovative IT, cloud, telecoms and support services to a diverse client base. This role is key to ensuring high‑quality project execution and a smooth onboarding experience for new customers.

Role Overview

The Project Manager will be responsible for the end‑to‑end delivery of technical IT projects, including Microsoft 365 migrations, cloud transitions, network refreshes, telecoms deployments, backup and disaster recovery solutions, and onboarding new clients into the managed service environment.

This is not a hands‑on engineering role, but a strong technical understanding and MSP background is essential. You will work closely with Project Engineers, Service Delivery, Sales and customers to ensure projects are delivered on time, within scope and aligned to commercial expectations.

Key Responsibilities

• Deliver cloud, Microsoft 365, network, backup/ DR and telecoms projects

• Manage onboarding of new clients into the MSP environment

• Maintain project documentation, RAID logs and governance

• Coordinate internal engineers and third‑party suppliers

• Track scope, timelines, resources and billing milestones

• Apply PRINCE2 or Agile methodologies to project delivery

• Collaborate with Sales, Technical and Project teams using modern PSA and project tools

Skills & Experience

• Proven MSP project management experience

• Strong technical understanding of cloud, M365, networks, backups and telecoms

• Excellent communication and stakeholder management skills

• PRINCE2 or Agile qualification (essential)

• Experience with Monday. com or HaloPSA (advantageous)

• ITIL knowledge beneficial

Personal Attributes

• Proactive and highly organised

• Detail‑driven with strong documentation skills

• Confident communicator

• Customer‑focused and collaborative

Benefits

• Competitive salary

• Unlimited holiday allowance

• Free staff healthcare policy

• Free eye tests and flu jabs

• Generous pension scheme

• Professional development opportunities

• EV salary sacrifice scheme

• Regular staff socials

Diamond Search Recruitment is acting as an employment agency in relation to this vacancy.