Property Services Manager

Property Services Manager

Location: George Green, Head Office (Poplar)

Salary: £56,436 - £59,574 per annum

Vacancy Type: Full Time - 35 Hours per week

Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.

An opportunity has arisen within our Repairs Team for a Property Services Manager.

The Property Services Manager leads a team of surveyors and contractors to deliver effective, resident-focussed, value for money building surveying services. This includes stock condition surveys, diagnostic inspections, complex casework, and resource allocation.

Working with a range of internal and external stakeholders, the Property Services Manager ensures that Poplar HARCA’s homes are safe, warm, dry and meet all requirements.

The postholder's responsibilities:

• Lead Poplar HARCA’s surveying activities
• Develop a high-performing, customer-centric team
• Promote a safety-first culture: ensure the team act up on health, safety, and wellbeing concerns
• Ensure that targets are met and that works are managed to time and budget
• Ensure that residents are updated in a timely and courteous way, and that promises are kept
• Ensure that surveying activities are compliant with statutory, regulatory, and policy requirements
• Manage a portfolio of measured term contracts to deliver high quality, cost effective services
• Champion excellence in data management and record keeping
• Develop systems and processes that ensure the proper recording of repair and property information
• Monitor key performance indicators, identify and rectify adverse trends
• Be responsible for the line management and career development of a team
• Develop, manage, motivate, support and train a team to deliver excellent, value for money services

Person Specification

• Degree or HND in a relevant building related subject
• Professional certification (MRICS or MCIOB)

Experience:

• working in a role with a similar level of responsibility
• delivering excellence in a highly-pressure environment
• managing health & safety in a surveying context

Knowledge in:

• building regulations and best practice
• construction industry procedures and frameworks
• disrepair case management
• data management practices
• service implications of working in diverse communities

Closing Date: Friday 19 June 2026 (5:00pm)

The Company

Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration.

We’re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities.

We’re looking for people to match our passion and help us make a difference. If you’re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.

To Apply

If you feel you are a suitable candidate and would like to work for Poplar HARCA, please click apply to be redirected to our website to complete your application.