Quality Assurance & Standards Officer

We are currently looking for an experienced Quality Assurance and Standards Officer to support a Housing Service in maintaining regulatory compliance, improving service standards and preparing for regulatory inspections. This Quality Assurance and Standards Officer role will focus on governance, policy development, audit activity and regulatory assurance across housing services.

The successful candidate will support the development of a quality management framework, undertake service reviews and audits, and ensure the service remains aligned with the requirements of the Regulator of Social Housing. This Quality Assurance and Standards Officer position would suit someone with experience in housing governance, policy, compliance or service improvement.

The Role
- Supporting regulatory inspection readiness and audit activity across Housing Services.
- Maintaining housing policies, procedures and policy registers.
- Undertaking service reviews, audits and gap analysis against regulatory requirements.
- Supporting the development and implementation of quality assurance frameworks.
- Monitoring compliance with the Regulator of Social Housing Consumer Standards.
- Maintaining evidence logs and action plans relating to regulatory compliance.
- Reviewing legislation, regulatory updates and sector best practice.
- Producing reports, briefings and updates for managers and senior stakeholders.
- Auditing complaints and identifying opportunities for service improvement.
- Supporting governance arrangements and monitoring delivery of agreed actions.
- Championing data quality and supporting compliance with the Competence and Conduct Standard.

Key Requirements
- Experience working within social housing, housing management, governance, compliance or service improvement.
- Knowledge of the social housing regulatory framework and Consumer Standards.
- Understanding of the Regulator of Social Housing, Housing Ombudsman and wider housing sector requirements.
- Experience undertaking audits, reviews or compliance assessments.
- Experience producing reports, briefings and policy documentation.
- Experience supporting service improvement or regulatory readiness programmes.
- Strong knowledge of housing legislation, policy and regulatory requirements.
- CIH qualification or working towards CIH Level 2 or 3 would be advantageous.

What You Need to Do Now
If you are interested in this Quality Assurance and Standards Officer role and meet the criteria above, please click APPLY NOW and send us your CV.

If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion.

Footnote
If you feel that this Quality Assurance and Standards Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Quality Assurance Officers, Housing Compliance Officers, Governance Officers and Service Improvement roles across the UK and would be pleased to speak with you confidentially.
Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.