Quality Manager

The Quality Manager is responsible for establishing, implementing, and maintaining the project's quality management and assurance framework, ensuring all activities are delivered in compliance with contractual, regulatory, client, and company requirements. The role provides leadership across quality assurance, governance, compliance, document control, and continuous improvement, supporting the successful delivery and certification of project works.

Working closely with project teams, clients, supply chain partners, and stakeholders, the Quality Manager will champion a culture of quality excellence, facilitate continual improvement, and ensure robust assurance processes are embedded throughout the project lifecycle.

Responsibilities

• Develop, implement, and maintain the project Quality Management Plan, quality objectives, and associated governance procedures.
• Lead quality planning activities, including risk assessments, assurance strategies, and project-specific quality requirements.
• Ensure all works are delivered in accordance with specifications, management system requirements, contractual obligations, and approved testing and commissioning processes.
• Establish and oversee the project assurance framework, ensuring completed works can be verified, certified, and accepted by the client.
• Develop and manage audit, surveillance, and inspection programmes to monitor compliance and drive continual improvement.
• Oversee the Inspection and Test Plan (ITP) process, ensuring quality verification activities are completed and recorded effectively.
• Manage non-conformance, defect, snagging, and corrective action processes, ensuring issues are investigated, tracked, and closed out in a timely manner.
• Maintain quality performance metrics and reporting systems, analysing trends and identifying opportunities to improve project outcomes.
• Lead quality reviews, lessons learned sessions, and improvement initiatives to reduce recurring issues and strengthen project performance.
• Develop and implement quality improvement plans in collaboration with project leadership and key stakeholders.
• Provide governance support to the project, including compliance with data protection, GDPR, information management, and company management system requirements where applicable.
• Manage document control activities and ensure project records, quality documentation, and controlled information are maintained in accordance with established procedures.
• Oversee the management of red-line drawings, as-built records, operation and maintenance manuals, and handover documentation.
• Ensure quality measurement, inspection, and testing equipment is appropriately controlled, calibrated, and suitable for operational use.
• Lead, mentor, and develop quality personnel, fostering professional growth and high standards of performance.
• Provide expert guidance and coaching to project teams on quality management principles, assurance processes, and construction best practice.
• Build effective relationships with clients, auditors, supply chain partners, and project stakeholders to support successful project delivery.
• Promote the sharing of best practice, lessons learned, and industry developments across the project and wider business.

Ideal Candidate

• Extensive experience in quality management, assurance, or governance within large-scale construction, infrastructure, engineering, or complex project environments.
• Proven ability to develop and implement quality management systems, assurance frameworks, and continuous improvement programmes.
• Strong understanding of auditing, inspection, testing, commissioning, certification, and quality assurance processes.
• Comprehensive knowledge of project administration, quality records management, and document control principles.
• Familiarity with ISO 19650 and information management requirements within construction and infrastructure projects.
• Experience using Electronic Document Management Systems (EDMS) such as ProjectWise, Asite, 4Projects, Themis, Aconex, or similar platforms.
• Strong understanding of governance, compliance, GDPR, and information management obligations.
• Excellent analytical, communication, leadership, and stakeholder management skills.
• Advanced proficiency in Microsoft Office applications, particularly Excel and Word.
• Demonstrated ability to mentor teams, influence project performance, and drive a culture of quality and continuous improvement.
• Strong understanding of integrated management systems and project delivery objectives.
• Typically 15+ years of relevant experience in quality, assurance, or project governance roles on major infrastructure or construction projects.