Quality Manager

Futures are looking to appoint an experienced Quality Manager to lead quality assurance, customer support, and continuous improvement activities within a manufacturing environment. This role is responsible for ensuring products and services meet established quality standards while delivering an exceptional aftersales experience for customers.

Key Responsibilities

• Develop, implement, and maintain quality and business management systems and procedures.
• Lead internal and external audits, ensuring compliance with ISO standards and industry regulations.
• Analyse quality data, identify root causes, and drive corrective and preventive actions to improve operational performance.
• Manage customer complaints, warranty claims, and aftersales support cases from initial enquiry through to final resolution.
• Act as the main point of contact for customers regarding technical aftersales enquiries and complaint handling.
• Coordinate cross-functional investigations and ensure effective communication with customers throughout the resolution process.
• Monitor and report key aftersales and quality performance metrics.
• Drive continuous improvement initiatives to enhance efficiency, reduce defects, and improve customer satisfaction.
• Attend customer and site meetings as required.

Skills & Experience

• Proven leadership and management experience within a quality, aftersales, or customer support function in a manufacturing environment.
• Strong knowledge of quality management systems and continuous improvement methodologies such as Six Sigma, Lean Management, or TQM.
• Expertise in ISO standards, audits, compliance, and corrective action processes.
• Excellent communication and stakeholder management skills, with the ability to liaise confidently with customers and internal teams.
• Strong analytical and problem-solving abilities with a hands-on approach.
• Experience within electrical engineering, power distribution, heavy industrial manufacturing, or a similar technical engineering environment would be highly advantageous.
• Experience using ERP/MRP systems is desirable.
• Ability to manage multiple priorities and work effectively to strict deadlines.

Full UK driving licence required