Reactive Repairs Manager – Social Housing (Office Based)

⚠️ Read Before Applying

This is a high-volume reactive repairs role.

It is NOT:

Construction / site management

Planned works / capital works

Facilities management

👉 If your background is not in social housing reactive repairs, this role will not be suitable.

The Role

We are looking for a Reactive Repairs Manager to take full control of a busy social housing contract.

You will manage:

Planners / schedulers

Daily WIP (Work In Progress)

KPI performance

Client expectations

This is a fast-paced, office-based role managing hundreds of live jobs at any time.

Key Responsibilities

• Manage and control daily WIP to ensure jobs are completed on time
• Lead a team of planners/schedulers allocating works to operatives
• Monitor and improve:
  • First-time fix
  • No access
  • Follow-on works
  • Appointment performance
• Drive operative productivity using data and reporting
• Manage complaints, disrepair, and damp & mould cases
• Act as escalation point for operational and client issues
• Attend client meetings and manage performance expectations
• Analyse KPIs and take action to improve underperformance

Essential Experience (Must Have)

• Experience managing reactive repairs in social housing
• Experience managing planners/schedulers
• Strong experience controlling WIP and job flow
• Knowledge of SOR codes / schedule of ratesExperience managing KPI-driven contracts 
• Experience with 
  • Voids
  • Disrepair
  • Damp & mould

👉 Applications without this experience will not be considered.

About You

• Used to working in a fast-paced, high-pressure environment
• Strong decision-maker who can manage multiple priorities
• Confident dealing with clients and internal teams
• Focused on performance, delivery, and results

Location & Hours

📍 Houghton Regis (Office Based)
🕒 Monday–Friday, 8am–5pm
🔁 1 in 4 Saturdays + on-call rota

What We Offer

• Career progression within a growing business
• 28 days holiday (including bank holidays)
• Employee Assistance Programme
• Weekly fitness sessions
• Christmas hamper