Receptionist

Front of House Assistant
Based on-site every day

Reports to: Front of House Manager
Purpose

• Deliver a professional, friendly front-of-house service
• Enhance visitor and client experience across reception, switchboard, and room bookings

Key Responsibilities
Reception

• Welcome all visitors in a professional and friendly manner.
• Check in visitors and notify hosts promptly.
• Direct visitors to relevant departments as needed
• Manage reception inbox and handle general enquiries
• Book taxis and transport for staff
• Maintain a clean, organised reception area
• Ensure accurate visitor registration in the system

Room Bookings & Events

• Coordinate meeting room bookings (setup, catering, IT, logistics)
• Liaise with internal teams to ensure smooth events and meetings
• Confirm and prepare daily meeting schedules
• Communicate hospitality and catering requirements
• Ensure rooms are cleared and reset appropriately
• Maintain accurate visitor records for meetings

Switchboard

• Handle incoming calls professionally and efficiently
• Transfer calls accurately to appropriate departments
• Respond to enquiries within service standards
• Follow procedures for cold callers and suspicious calls
• Report telecom faults promptly

Administration

• Provide general administrative support as required
• Assist with ad hoc tasks (e.g. training bookings, record keeping, facilities support)
• Support projects led by different managers
• Take ownership of assigned operational responsibilities

General Responsibilities

• Maintain a professional appearance at all times
• Deliver exceptional customer service and build strong relationships
• Demonstrate attention to detail and accountability
• Work proactively and collaborate effectively with teams
• Support a positive, team-oriented environment
• Handle additional duties as required

Skills & ExperienceEssential:

• Previous front-of-house or similar experience
• Excellent communication and interpersonal skills
• Strong customer service focus
• Ability to prioritise and manage workload
• Confident problem-solving and decision-making skills
• Professional appearance and demeanour
• Strong relationship-building skills
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Flexible approach to working hours and shifts

Education

• Good standard of general education

Core Competencies

• Communication
• Teamwork
• Flexibility
• Customer focus
• Service delivery
• Ownership

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)