Receptionist / Repairs Scheduler (Housing Services)

Permanent

We are working with one of our Housing clients to help them recruit for a Receptionist with strong administration and scheduling experience to join a busy housing and property services team within a resident‑focused organisation.

This is a varied, front‑facing role that sits at the heart of responsive repairs and property services. You'll act as the first point of contact for residents and visitors, while also playing a key role in scheduling repairs, coordinating contractors, and ensuring works are delivered efficiently and compliantly.

You'll be responsible for:

• Managing reception duties and handling enquiries face‑to‑face, by phone and email
• Logging and scheduling responsive repairs, communal works and void works
• Coordinating appointments between residents, surveyors, operatives and contractors
• Tracking damp, mould and disrepair cases, ensuring documentation and records are accurate
• Applying priority times and schedule of rates to repair orders
• Monitoring progress of works and following up to ensure completion
• Supporting invoice processing, compliance checks and performance reporting
• Maintaining clear communication with residents throughout the repairs process

• Experience in a reception, front‑of‑house or customer‑facing admin role
• Previous experience within housing, property, repairs or maintenance (highly desirable)
• Strong scheduling, coordination and diary management skills
• Excellent attention to detail and confidence using systems and trackers (including Excel)
• A calm, organised approach, with the ability to manage competing priorities
• Confident communicator who enjoys working with residents and internal teams
• Knowledge of repairs processes, compliance or Awaab's Law is desirable but not essential
• Please note due to the nature of this role, it will be on site 5 days per week.

• Salary of £32,907-£34,359 per annum
• 27 days annual leave plus bank holidays (increasing with service)
• Local Government Pension Scheme
• Two paid volunteering / give‑back days per year
• Supportive, inclusive culture with learning and development opportunities
• A role where you can make a genuine difference to residents' day‑to‑day experience