Regional Service Manager
CBW Staffing Solutions
Would you like to work for one of the South East's leading M&E contractors?
Do you have experience of managing multi-site maintenance contracts?
Would you like to be able to work from their Gillingham based office or their client's premises within London, Kent and Essex?
If so, this could be the role for you...
One of the leading names in the M&E contracting industry is looking to recruit a Regional Service Manager to join their rapidly expanding Facilities and Maintenance division.
They have a number of key commercial maintenance contractors across London and the south east and are looking for a manager who will be able to provide a first class customer service and be able to organise, manage and motivate their team.
The client base covers a number of leading educational facilities with a mix of commercial properties and time will be spent during the working week based out of the Gillingham office with travel to each of the locations as and when needed.
The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:
- Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the contract responsibilities
- Providing leadership and governance to the operations managers, who retain day-to-day technical responsibility for engineering teams.
- Provide technical M&E support to the teams.
- Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
- Ensure contractually agreed KPIs / SLAs are met.
- Ensure effective delivery of planned preventative maintenance (PPM), reactive maintenance, and small works.
- Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
- Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
- Provide leadership and management to the site team as necessary.
- Hold regional P&L responsibility and deliver agreed revenue and margin targets.
- Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND.
- Strong technical knowledge of M&E building services, including Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems.
- Proven experience and involvement in managing multi-site maintenance businesses.
- A strong and committed team player capable of prioritising and solving problems often under pressure, utilising innovative solutions.
- Strong commercial awareness, including budgeting, forecasting, labour productivity, and margin management.
- Must be a team player committed to working in a quality and professional environment.
- Strong people management skills.
- Excellent written and verbal communication skills.
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