Regional Workplace Experience Manager

Regional Workplace Experience Manager

Location: Manchester, with regional travel across Lancashire
Hours of Work: 40 hours per week
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across a portfolio of seven smaller satellite sites, ranging from approximately 40 sqm to 800 sqm.

Job Overview

This role is responsible for delivering a consistent, high-quality workplace experience across a regional portfolio of sites, each providing core facilities such as small kitchenettes and limited food provision. The position requires an autonomous and highly organised individual who is comfortable managing a dispersed remit across the North West.

Working closely with client stakeholders and on-site teams, the Regional Workplace Experience Manager will align day-to-day operations with agreed standards and service levels, while ensuring that the workplace environment supports both operational efficiency and a positive user experience. The role also offers potential opportunities for progression within the wider organisation and its network.

Key Responsibilities

• Lead, motivate and support workplace teams across multiple sites to deliver consistently high service standards.
• Oversee the delivery of workplace services, including reception, cleaning, maintenance, catering and events, in line with SLAs and KPIs.
• Conduct regular site visits to monitor service quality, address issues and engage with on-site teams.
• Act as the primary point of contact for client stakeholders, building and maintaining strong working relationships.
• Manage operational escalations, implementing effective and timely solutions.
• Partner with clients to understand evolving needs and adapt workplace services accordingly.
• Champion health, safety and ESG compliance, including sustainability initiatives such as waste reduction and energy efficiency.
• Manage regional budgets and supplier agreements, identifying opportunities for cost optimisation.

Person Specification

• Proven experience in a senior workplace, facilities or hospitality management role, ideally across multiple sites.
• Strong leadership and people management skills, with experience of developing and supporting teams.
• Excellent communication and stakeholder management capability.
• Experience using workplace management systems and the Microsoft Office suite.
• Sound knowledge of health and safety requirements and sustainability practices.
• Demonstrable experience of budget management and financial analysis.
• Ability to work autonomously across a regional remit.
• Full UK driving licence required (car or car allowance provided).