Rent Income Officer
Niyaa People Ltd
This is a high-impact, performance-focused role suited to an experienced rent income professional who takes ownership, drives results, and thrives in a fast-paced environment.
The Role
As Rent Income Officer, you will be responsible for maximising rental income, reducing arrears, and ensuring strong financial performance across the organisation’s housing stock.
You will operate with a high level of autonomy and accountability, managing rent income as a core business function and playing a key role in supporting the organisation’s continued growth.
Key Responsibilities of a Rent Income Officer:
- Drive rent collection performance across the full portfolio
- Actively manage and reduce arrears levels
- Manage Universal Credit (UC) and Housing Benefit (HB) cases end-to-end
- Resolve unallocated payments and payment delays with councils and DWP
- Proactively manage high-risk and zero-payment tenants
- Implement and monitor repayment plans
- Escalate cases where required, including NOSPs and possession proceedings
- Monitor collection rates and improve payment behaviour
- Manage and coordinate remote/offshore support teams
- Produce structured, KPI-driven weekly reports focused on actions and outcomes
- Work closely with senior leadership to influence decisions and improve performance
- Proven experience in rent income and arrears management within social housing
- Strong knowledge of Universal Credit and Housing Benefit processes
- Experience managing large housing portfolios (1,000+ units preferred)
- Advanced Excel skills for tracking and performance reporting
- Comfortable working independently without reliance on specific systems
- Experience managing or working with remote teams
- Strong communication and stakeholder management skills
- Full UK driving license and access to a vehicle.
- Highly results-driven with a focus on measurable outcomes
- Commercially aware, understanding rent as a critical revenue stream
- Proactive, solutions-focused mindset
- Hands-on and accountable approach to workload
- Able to manage pressure and high-volume caseloads
- Strong organisational and leadership capability
- Competitive salary based on experience
- Full time role Mon - Fri
- Opportunity to join a growing organisation with real influence over outcomes
- High level of autonomy and ownership in your role
- Clear opportunity to shape processes and drive operational improvements
- Exposure to senior leadership and strategic decision-making
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