Repairs Administrator

Repairs Administrator Scope of Responsibilities

Working within a multidisciplinary team across both shop floor and office environments, the Repairs Administrator will manage customer repair orders, supplier repair orders, documentation, ERP transactions, and communication flows. You act as a key contributor to operational performance and customer satisfaction.

Repairs Administrator Key Responsibilities and Duties

• Provide full administrative support to the MRO and Part 145 team
• Maintain accurate and compliant documentation, ensuring internal and regulatory standards are upheld.
• Ensure KPIs are met through disciplined, methodical work and attention to detail.
• Perform daily checks with Despatch for Part 145 deliveries and move items to the correct storage areas.
• Unpack and verify all incoming customer and supplier deliveries against documentation.
• Book repaired items into the ERP system upon return from suppliers generate Certificate of Conformities and shipping documents to have parts returned to the customers.
• Create and manage maintenance customer orders and purchase orders prepare delivery notes and support invoices in the ERP system. Photograph customer returned units.
• Process RAI/BER units.
• Manage both customer and supplier orderbooks with clear updates and expected shipping dates and in line with the customers’ expectations.
• Have regular review meetings with customers and suppliers via teams or face-to-face.
• Offer standard exchanges when applicable.
• Create and submit quotations for customer approval.
• Act as the voice of the customer within the MRO operation.
• Coordinate internally with technical teams, quality, and logistics.
• Review and approve supplier quotations.

We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.