Repairs Advisor

Repairs Advisor
Surrey Area | Hybrid Working Available

We are currently recruiting for a Repairs, Customer Service Officer to join a busy and customer focusedteam within a Surrey based local authority.

This is an excellent opportunity for an organised and proactive administrator with strong customer service skills to support the delivery of responsive housing repairs and maintenance services.

Key Responsibilities

• Providing direct support to residents via telephone and written correspondence
• Assessing and processing housing repairs on the database
• Updating and monitoring repairs and maintenance jobs
• Liaising closely with housing repairs teams, contractors, and specialist council departments
• Processing invoices and responding to contractor enquiries
• Providing regular updates to residents and helping prioritise repair requests
• Managing enquiries relating to rental garages, including repairs, new tenancies, and swaps
• Contacting tenants to update records and maintain accurate data
• Supporting occasional home visits to collate regulatory data

About You

• Strong administrative and organisational skills
• Ideally have a good knowledge od repairs and maintenance 
• Excellent communication and interpersonal skills
• High attention to detail and a conscientious approach to work
• Good literacy, numeracy, and IT skills
• Experience using housing systems such as Orchard would be advantageous
• Ability to work independently as well as part of a wider team
• Comfortable managing multiple priorities and maintaining accurate records

This role would suit someone with previous experience within housing, repairs administration, property services, or customer service environments.

Immediate interviews available.Please apply now to be considered, or contact Colby Robinson for further information.