Resident liaison officer - East London

East London
£35,000 - £37,000 + Small Car Allowance / Company Van
Start Date: Mid-June

We are currently seeking an experienced and customer-focused Resident Liaison Officer to join a planned works team delivering electrical sub-main upgrades across a residential portfolio in East London.

This is a site-based role covering approximately 20 occupied residential blocks, all located within walking distance of each other, making this a highly manageable and community-focused patch.

• Act as the main point of contact for residents throughout the works programme
• Build and maintain positive relationships with tenants, leaseholders, and site teams
• Provide clear communication regarding programme dates, access requirements, and project updates
• Arrange and coordinate resident access appointments
• Manage resident queries, concerns, and complaints professionally and efficiently
• Carry out pre-start meetings, door knocking, and resident consultations
• Maintain accurate records of resident communications and access outcomes
• Work closely with site managers, supervisors, and client representatives to ensure smooth delivery of works
• Support vulnerable residents and ensure customer satisfaction is maintained throughout the programme

• Electrical sub-main upgrade programme
• Approximately 20 residential blocks
• All sites situated within close proximity in East London
• Occupied properties with a strong focus on customer care and communication

• Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment
• Excellent communication and interpersonal skills
• Strong organisational ability and attention to detail
• Ability to handle challenging situations calmly and professionally
• Full UK driving licence preferred

• Salary: £35,000 - £37,000
• Small car allowance or company van
• Long-term opportunity with immediate pipeline of works
• Supportive and established delivery team

Start date is targeted for mid-June, with interviews taking place shortly.