Resident Liaison Officer RLO

Temporary Resident Liaison Officer (RLO)

Location: Nottingham (NG9 area)
Duration: Approx. 14 weeks starting mid‑May
Rate: £18–£20 per hour
Type: Temporary / Contract

We’re looking for an experienced Resident Liaison Officer (RLO) to join a live retrofit project working in occupied residential properties. This is a people‑focused role, ideal for someone confident dealing with residents, managing communications, and supporting smooth project delivery on site.

Key Responsibilities

• Act as the main point of contact for residents throughout the works
• Build positive relationships with tenants and leaseholders
• Coordinate and attend resident meetings, drop‑ins and information sessions
• Communicate project updates, timelines and access requirements clearly
• Log and manage resident enquiries, concerns and complaints
• Coordinate access for surveys, installations and follow‑up visits
• Maintain accurate records of all resident interactions
• Liaise closely with site and project teams to resolve issues promptly

Skills & Experience

• Previous experience in resident liaison, housing, customer service or community engagement
• Strong verbal and written communication skills
• Confident handling sensitive or challenging situations
• Highly organised with good attention to detail
• Comfortable using email, Microsoft Office and basic digital tools
• Flexible approach to working hours when required
• DBS in place or willingness to obtain one

What’s on Offer

• £18–£20 umbrella per hour (depending on experience)
• Immediate start on a well‑structured project
• Opportunity to work on a socially impactful residential scheme

If you’re an experienced RLO available for a short‑term contract and happy to work on site in Nottingham, we’d love to hear from you.