Resident Liaison Officer

Resident Liaison Officer | Slough | Contract Inside IR35

A well-established highways contractor is recruiting a Resident Liaison Officer to join a new scheme
in Berkshire on a contract basis. This is an exciting opportunity to play a central role in delivering a
community-first approach on a highways scheme, acting as the primary point of contact between the
project team and local residents, businesses, and stakeholders throughout the construction programme.

This role sits inside IR35 and is available for an immediate start.

Key Responsibilities

• Serve as the first point of contact for all resident and stakeholder enquiries, complaints, and feedback relating to the scheme
• Proactively engage with the local community ahead of and during construction activities, managing expectations and minimising disruption
• Develop and distribute communications including newsletters, letters, and notifications to affected properties and businesses
• Attend and coordinate community engagement events, public information sessions, and site visits as required
• Maintain accurate records of all community interactions, complaints, and resolutions in line with project reporting requirements
• Liaise with the site management and project team to relay community feedback and ensure timely resolution of issues
• Support the preparation of community engagement plans and stakeholder mapping
• Work with local authorities, ward councillors, and statutory stakeholders as needed
• Contribute to the production of community impact assessments and engagement reports

Experience & Skills Required

• Demonstrable experience in a resident liaison or community engagement role, ideally within highways, civil engineering, or infrastructure construction
• Strong verbal and written communication skills with the ability to engage confidently with a wide range of audiences
• Ability to handle complaints professionally and find pragmatic, timely resolutions
• Organised and methodical approach to record-keeping and reporting
• Understanding of the construction process and the impact of works on local communities
• Competent with standard IT and communication tools