Residential Support Worker

At Arbour Healthcare Group, we provide specialist residential care for children and young people who need consistent, safe, nurturing and emotionally attuned adults around them.

We are not here simply to manage behaviour. We are here to understand the story behind it, build trust, create safety and help young people believe that change is possible.

We are now looking for Waking Night Residential Support Workers to join our specialist children’s residential homes in Ruabon. Our homes support young people with complex needs, trauma histories, emotional distress, learning needs and behaviours that can sometimes challenge.

This role is not passive. Waking nights are not just about being awake in the building. You will be part of the emotional safety of the home overnight, helping young people feel reassured, supported and protected during the hours when anxiety, distress and dysregulation can often increase.

About the role

As a Children’s Residential Support Worker on waking nights, you will support young people with ASD, LD and ADHD throughout the night by providing a calm, consistent and reliable adult presence.

You will help maintain a safe and nurturing home environment, respond appropriately to young people’s needs, complete welfare checks, support routines, record information accurately and work as part of the wider care team to ensure continuity of care.

You will also play an important role in safeguarding, professional recording, communication with colleagues and ensuring that young people are supported in line with their care plans, risk assessments and individual needs.

What you will be doing

• Providing high-quality, person-centred care to children and young people
• Creating a safe, predictable and supportive environment overnight
• Responding calmly and confidently to challenging situations
• Completing accurate records, logs, observations and incident reports
• Following safeguarding procedures and escalating concerns appropriately
• Supporting young people with routines, emotional regulation and reassurance
• Working as part of a dedicated residential care team
• Promoting dignity, privacy, respect and positive relationships
• Supporting the delivery of our RESET Care Model: Reassure, Empower, Support, Educate and Transition

What we are looking for

We are looking for people who are resilient, emotionally steady and genuinely committed to making a difference.

You do not need to be perfect - but you do need to Be Kind. You also need to care, listen, learn, reflect and keep showing up with the right attitude.

The ideal candidate will have:

Experience working with children, young people, vulnerable adults, complex needs, mental health, learning disabilities, education, youth work or residential care

An understanding of safeguarding and professional boundaries

The ability to remain calm in difficult or challenging situations

Good written communication and recording skills

A professional, caring and consistent approach

A willingness to learn about trauma-informed care, PACE, therapeutic approaches and positive behaviour support

A full UK driving licence and access to your own vehicle

The ability to add business insurance to your vehicle if required

Previous experience in a children’s residential home is desirable, but we are also open to applicants with the right values, mindset and commitment to learn.

What makes Arbour Healthcare Group different?

At Arbour Healthcare Group, we centre our work around one clear mission:

• Rooted in Care. Giving Change a Chance.

We believe every young person deserves to feel seen, heard, safe and supported. Our approach is built around trauma-informed care, human connection, consistency and the belief that behaviour is often communication of unmet needs.

Our RESET Care Model focuses on helping young people feel reassured, empowered, supported, educated and prepared for transition. We want staff who can do more than complete tasks. We want people who can build trust, hold boundaries, offer warmth and be part of meaningful change.

Why join us?

• Competitive pay from £14.00 per hour
• Enhanced rates available up to £23.00 per hour where applicable
• Permanent full-time role
• Consistent 4 on / 4 off waking night rota
• Ongoing training and development
• Opportunity to progress within the organisation
• Supportive team and leadership structure
• Meals and essentials provided while on shift
• Company pension
• Referral programme
• Company events
• Casual dress
• Employee discount

Inclusive employer

We are proud to be an inclusive employer and welcome applications from people of all backgrounds. Diversity is a gift we like to give at Arbour Healthcare Group.

Apply now

If you want a role where your presence matters, your resilience is valued and your work can genuinely help change the direction of a young person’s life, we would like to hear from you.