Resolutions Officer

Ackerman Pierce Ltd

Are you experienced in Complaints Handling and ready for your next challenge?
We’re looking for a confident and customer-focused Resolution Officer to join a busy team where you’ll play a key role in resolving issues and improving customer experience.

Why apply?
  • Hybrid working (just 1–2 days in the office)
  • 12-week contract
  • Fast-paced, impactful role
What you’ll be doing:
  • Managing end-to-end complaints and delivering fair, timely resolutions
  • Communicating clearly with customers and stakeholders
  • Working closely with internal teams to resolve complex issues
  • Tracking performance against KPIs and service standards
  • Identifying trends and suggesting improvements
  • Producing reports and maintaining accurate records
  • Making compensation decisions where appropriate
What we’re looking for:
  • Experience in complaints handling / customer resolution
  • Strong IT skills and confidence using multiple systems
  • Excellent written and verbal communication
  • Ability to work at pace and manage a busy caseload
  • Housing or maintenance experience (a bonus, not essential)
This is a great opportunity for someone who enjoys problem-solving, customer interaction, and making a real difference.
Apply now with your CV to be considered.
Apply Now →

Application opens at the source listing. Free for jobseekers.

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